Sr Home Loan Servicing Specialist

Full job description
About Patelco Credit Union:
Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.
Overview:
In this senior role, responsibilities include processing and performing complex functions to ensure accuracy of the data necessary to property service Adjustable Rate Mortgages, HELOCs, Loan Modifications, Daily Simple Interest, Balloon Loans, Escrow Analysis, and complex department projects. This position will ensure all loan servicing requirements are met as specified by the investor and regulatory agencies. The successful candidate will be able to provide outstanding service to our members, have strong problem solving, decision making and analytical skills and capable to handle themselves professionally internally and externally.
Responsibilities:
Process ARM loan rate change reviews and notifications to members within investor and agency guidelines.
Perform ARM research, validate system data compared to loan documents and rebuild accurate loan history for complex loan issues.
Process ARM index value updates and validate indices.
Remit and research FNMA investor reporting funds and outages.
Responsible for working complex exception reports to ensure Spectrum reflects accurate loan data.
Research and respond to internal and external departments regarding issues related to special loans, Helocs, ARM loans, Bi-weekly, Balloon and Simple Interest loans.
Assist in resolution of complex escrow analysis issues and respond to CU members.
Monitor and update loan modifications on Spectrum system.
Calculate and execute complex loan modification transactions.
Answer phone calls and emails, responding to difficult member inquiries.
Assist in processing taxes, insurance, payment reversals, demands, and reconveyance.
Responsible for participating in special projects as needed.
Qualifications:
2 Year college degree (Associate) preferred.
Three to five years related Loan Service experience, or equivalent combination of education and experience.
Must be proficient in Excel and Word.
Must have strong written and verbal communication skills.
Must be team player, strong attention to detail and able to work independently with limited supervision.
Ability to compute amortization schedules, rate, ratio, and percent and to draw and interpret bar graphs. Must have basic accounting principles and able to apply to everyday responsibilities.
Understanding of CFPB requirements regarding error resolution and information requests
Physical Activities/Requirements
This role is based in our Dublin HQ
Target Base Pay:
$28/ hr
Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We Offer:
Physical Health:
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Onsite fitness center at HQ and rewards for completing wellness related activities
Financial Health:
Competitive compensation packages with bonus opportunity
401(k) with 3% Safe Harbor and 5% employer match
Discounts on loan products
Tuition reimbursement
Emotional Health:
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
Personal Development:
On-the-job training and skills development
Internal transfer opportunities for career growth
Volunteer work
Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including indiviiduals with disabilities and protected veterans Read more