Sr. Executive-Customer Service

Check with seller
Admin Executive
1 month
0 views
ID: 922425
Published 1 month ago by JLL
Check with seller
In Admin Executive category
0 item views
You will also be responsible for:
• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling. Read more

Published on 2025/09/10. Modified on 2025/09/10.

Description

You will also be responsible for:
• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.
JLL
JLL
2777 active listings

Recently viewed

Consortio RG Ltd Consortio RG Ltd 1 month
Driver Jobs 1 month
HGV 1 Drivers
Check with seller
HGV 1 Drivers
Job description Consortio Recruitment Group are looking for experienced and professional HGV 1 drivers for an ongoing contract for a client of ours in Bordon The selected drivers will be working for a company that provide serviced vehicle hire for television and film productions in UK and Europe, specialising in on location support for dramas and major featu...
1 month Driver Jobs views
Check with seller
Fly air Pvt Ltd Fly air Pvt Ltd 1 month
Fresher Jobs 1 month
Ground handling |amp| Airline Ticketing Executive
Check with seller
Ground handling |amp| Airline Ticketing Executive
Job description We are hiring for the job post Airport Handling Staff and Ticketing Executive, Position of Air Ticketing /Ground Staff /Cabin Crew. • Note: only interested candidates are send your resume on whatsapp- +451314311 • Now interview online Required Candidate profile 1: Age 18- 31 Years 2: Language Proficiency: English, Hindi, and any other regiona...
1 month Fresher Jobs views
Check with seller
Zambrero Zambrero 1 month
Helper Jobs 1 month
Supervisor
Check with seller
Supervisor
Shift Supervisor - Zambrero Shepparton) Fun, Friendly CultureRoll with Us and Make a DifferenceDevelopment Opportunities – Become the Next Leader in Our Team We are on the hunt for great people like you to join our Zam fam at our Shepparton restaurant! About Us We are Zambrero, Australia's largest Mexican franchise offering healthy, fresh food while fighting...
1 month Helper Jobs views
Check with seller
Australian Commission on Safety and Quality in Health Care Australian Commission on Safety and Quality in Health Care 1 month
Remote Jobs 1 month
APS6 National Hand Hygiene Initiative Coordinating Officer, IPC
Check with seller
APS6 National Hand Hygiene Initiative Coordinating Officer, IPC
Full job description The Commission is seeking a full-time, ongoing APS6 National Hand Hygiene Initiative Coordinating Officer, IPC. Information on this vacancy and how to apply can be found in the link below. Applications for this role will close 11.59pm Australian Eastern Standard Time (AEST), Sunday 10 August 2025. Questions about the role can be directed...
1 month Remote Jobs views
Check with seller
Suhan Enterprises Pvt Ltd Suhan Enterprises Pvt Ltd 1 month
Mis executive
Check with seller
Mis executive
Golden Opportunity..! Enclosed below are the topics that would be covered in the 2 day workshop. Mention that it’s a 2 day workshop on Overview to HR concepts. = HR Segments: - Recruitment, HR Operations and Training = Employee Life Cycle: - Hiring to Retirement = Employee Engagement / Relations = Training Development = Performance Management System (Perform...
1 month MIS Executive views
Check with seller
Are you a professional Recruiter? Create an account