DBS Bank
Associate, Specialist, Fraud Operations, Consumer Banking
DBS Bank • Mumbai, Maharashtra • via Glassdoor
8 days ago
Full–time
No Degree Mentioned
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Job description
Business FunctionGroup Legal, Compliance Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.
Job Purpose: -
With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank.
Key Accountabilities: -
• Responsible for developing and implementing action plans for detecting fraudulent activities.
• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process.
• Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends.
• Ensure compliance with all laid down policies and procedures for smooth operations of unit.
• Initiatives to enhance approval rates.
Job Duties responsibilities: -
• Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
• To ensure investigation is completed closure report is issued within TAT from the date when case is referred
• Implementation of fraud rules in systems based on Analysis of new fraud trends.
• Monitor real time queues and identify high risk transactions within acceptable turnaround time
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Process and approve authorization requests
• Handle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved.
• Educate Merchants on the correct card acceptance and authorization procedures.
• Attend to and process Lost/Stolen Card reports from Cardholders
• Carry out fraud monitoring and take pro-active follow-up actions to mitigate fraud losses
• Consistently adopt group Investigation Standards procedures
• Contact cardholders to verify transaction
• Ensure submission of pertinent information / reports on confirmed fraud transactions.
• Monitor personal and team performance and identify ways to improve team performance and service standards.
• Willing to work in shifts (24/7) based on team requirements
• Actively review and streamline operation processes
• Pro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards.
• Check maintain necessary MIS data, reports, files, records or movements.
• Provide necessary administrative support in the processing of authorization- related tasks.
• Provide timely updates to BU/SU/Team Lead.
Required Experience: -
• Associate – 4-6 years, Analyst – 2-4 years, in similar profile
• Proficient in English with good interpersonal and communication skills
• Willing to do shift duties (24/7 set up).
Education / Preferred Qualifications: -Commerce Graduate
Core Competencies: -
Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc.
Technical Competencies: -
Investigation, Data Analytics etc.
Work Relationship: -
• Support and maintain good working relationship with below units in timely investigations to process customer’s fraudulent transactions claims.
• Internal workstreams like CBG Business Unit/ Product/ CCTR/ Operations etc.
• External workstreams like Intellect/ Verinite/ M2P vendor etc.
DBS India - Culture Behaviors: -
• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets Develop Competencies
• Invest in Team Building Motivation through Ideation Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity
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BNP Paribas India Solutions
Sr. Associate/Assistant Manager- Credit Analyst Financial Institutions/Funds
BNP Paribas India Solutions • Mumbai, Maharashtra • via Groupe BNP Paribas
4 days ago
Full–time
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Job description
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking Services) and Corporate Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions
About Businessline/Function :
Institutional Credit Analyst Team is a domain in the first line of defense in charge of covering all Institutional credit risk profile and related credit approval processes.
In this domain the Credit Team is responsible for completing the credit analysis for financial institutions and funds (including due diligence when necessary).
In particular, the Credit Team ensures that credit analysis and recommendations are provided in due time for Banks, Insurances, Sovereign, Brokers, other non-banks financial institutions, pensions funds, funds, hedge funds, regulated funds, funds of hedge funds, agency arrangements and asset managers.
The Credit Team performs credit analysis and provides credit recommendations on their respective delegation perimeter to Credit Committees, Transaction Approval Committees when the credit opinion on a specific counterparty is required, other RISK entities, Business Units or functions in response to general enquiries, Portfolio review committees.
Job Title:
Credit Analyst
Date:
2024
Department:
FIC ICAT APAC
Location:
Mumbai
Business Line / Function:
FIC ICAT APAC
Reports to:
(Direct)
Team Manager
Grade:
(if applicable)
NA
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The Credit Team guarantees the selection and the follow up of counterparties considered Doubtful, under Watch List or sensitive list, evaluates the accurate level of provisioning, guarantees the quality of credit files and portfolios (notably by complying with regulatory framework e.g. Basel III requirements and including credit policies, rating policies and other Group guidelines), develops local market intelligence by performing desk research (financial statement analysis, monitoring of published research), maintains a network of Industry contacts and performs on site due diligence, guarantees that available local market information and views on risk issues are communicated swiftly and effectively.
The Credit Team is a main partner for the Senior Credit Officers and their “binomes” for the clients covered by the financial institution credit process and is also in permanent interaction with other business lines for uncovered clients
Responsibilities
Mission
·The credit analyst is responsible for completing credit analysis on a portfolio of Financial Institutions and funds to facilitate informed credit decisions.
·Develop in-depth understanding of the groups under the responsibility and develop market intelligence by investigating all available sources of credit and financial information.
·Monitor permanently the portfolio under their responsibility to detect any credit issue requiring a specific review.
·Conduct Annual and interim reviews. Produce in due time and present in Credit Committee a factual summary of client’s credit worthiness (credit proposal), compliant with the Bank’s guidelines. The credit proposal includes a recommendation on the ratings, the limits, the legal credit terms and the risk strategy vis-a-vis the client.
·Develop a good knowledge of the banking environment: capital market products, legal documentations, accounting and regulatory environments.
·Perform portfolio reviews when required.
·Keep abreast of the changing methodologies and credit policies
Interactions with the (clients under coverage)
·Interacts in full transparency with the clients under coverage.
·Attend, when necessary, discussions forum under the leadership of the clients under coverage.
Guarantee
·Guarantee rigorous and synthetic credit risk analysis and recommendation (Annual review, ad hoc, credit notes, comparative analysis)
·Guarantee the application of Bank’s procedures and policies and the consistency of Bank’s ratings
Contribute
·Contribute to the formalisation of the credit decisions in the credit workflow tool
·Contribute to the risk strategy definition by providing recommendation on the risk profile of the counterparty and on specific transactions in relationship with the appropriate stakeholders
·Contribute to the Bank’s reactivity vis-à-vis clients’ expectations by prioritizing urgent requests under their responsibility with manager
·Contribute to the quality of process : use adequately the credit process’ flow and workflow system, maintain critical client data, interact efficiently ahead of credit committee with the various stakeholders of the credit process
·Contribute to the development of policies, reports and risk tools, and to the Credit Process optimization
Interactions with Business Lines (uncovered clients)
·Discuss the requests of Credit limits with the Business Lines
·Provide credit analysis and recommendation in the frame of AR or ad hoc Credit Committee on clients followed by Business Lines
·Work with Business Lines to mitigate risk related to the counterparties
·Ask for Due diligence ‘s meeting or credit review
Technical Behavioral Competencies
·Strong and proven analytical skills
·Adaptability and proactivity, multitasking
·Strong presentation and communication skills (verbal and written)
·Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint)
·Solid knowledge and understanding of banking and financial markets
·Understanding of Corporate Banking and Capital Markets products
·Self-driven and organized
·Rigorous and reliable
Specific Qualifications (if required)
· Master’s Degree/MSc/Master 2 from Business School or University in Banking, Finance, Economics, Risk Management, Financial Markets or other relevant areas
·3 years experience in a similar function
Languages
·English (fluent)
·Additional Asian language would be welcomed
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Adaptability
Communication skills - oral written
Client focused
Attention to detail / rigor
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to develop and adapt a process
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Education Level:
Master Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required
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