Specialist IVR Routing Developer

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

IVR Routing developer
• Experience in Routing strategy analysis, design, development and testing for both voice and multimedia(Email / chat / whatsapp).
• Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
• Experience in developing Routing strategy using IRD.
• Having wide range of technical experience in architecture definition and implementation of various Enterprise and voice-based systems.
• Extensive Experience in Inbound Voice, T-Server/SIP Server deployment troubleshooting,.
• Routing designing and its troubleshooting, reporting knowledge.
• Extensive experience in Computer Technology Integration (CTI), Universal Routing Server (URS), IRD (GUI), T-Server, SIP Server, StreamManager, Stat Server
• Experience in creating, Developing Deploying Routing Strategy using IRD based on the business requirement.
• Experience in the complete Software Development Life Cycle (SDLC).
• Highly motivated team player with excellent interpersonal, technical and communication skills
• Good analytical and debugging skills
• Hands-on Experience with IVR scripts, ACD routing, API integration