Shipping Executive
Job Description
Job Summary
We are seeking a detail-oriented and proactive Shipping Executive with experience in e-commerce logistics, import, and export operations. The ideal candidate will be responsible for managing domestic and international shipments, coordinating with courier partners, freight forwarders, customs agents, and ensuring timely, cost-effective, and compliant delivery of goods.
Key Responsibilities
Manage end-to-end shipping operations for domestic and international orders.
Coordinate e-commerce order dispatches through courier aggregators and logistics partners.
Prepare and verify shipping documents, including commercial invoices, packing lists, airway bills, bills of lading, and export/import documentation.
Coordinate with freight forwarders, customs brokers, and shipping lines for import and export shipments.
Ensure compliance with customs regulations, trade policies, and company procedures.
Track shipments and proactively resolve delivery delays, customs clearance issues, and customer queries.
Maintain accurate shipment records, shipping costs, and logistics documentation.
Coordinate with warehouses, procurement, sales, and customer service teams to ensure smooth order fulfillment.
Monitor courier and freight performance, negotiate freight rates where applicable, and optimize shipping costs.
Process shipping labels, manifests, and courier bookings using ERP systems and shipping portals.
Handle returns (RTO), replacements, and reverse logistics for e-commerce orders.
Ensure timely reconciliation of shipping invoices and logistics expenses.
Prepare logistics reports, shipment status updates, and KPI dashboards.
Required Qualifications
Bachelor's degree in Logistics, Supply Chain Management, Commerce, Business Administration, or a related field.
2–5 years of experience in shipping, logistics, import/export, or e-commerce operations.
Strong knowledge of import/export documentation, customs clearance procedures, and international shipping regulations.
Experience with courier partners, freight forwarders, and e-commerce logistics platforms.
Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Tally ERP, or similar).
Good understanding of Incoterms, HS codes, and international trade compliance.
Excellent communication, coordination, and problem-solving skills.
Ability to work in a fast-paced, deadline-driven environment.
