Verified Job
Customer Support / TeleCaller
SES Band 1, National Manager - Canberra
Customer Support / TeleCaller
#689713
Remote / WFH
Job Description
Location: Canberra
Position Type: Ongoing Full-Time
A competitive remuneration package will be negotiated with the successful candidate
We are looking for a highly-skilled, committed and experienced senior executive to join the team leading ACIC’s development, coordination and analysis of criminal intelligence – possessing capabilities that are vital to understanding, revealing and supporting the disruption of serious and organised crime. We are looking for a leader who can inspire our people to innovate, integrate and deliver intelligence outcomes that make a tangible difference.
As an SES Band 1 leader within the Mission Coordination and Analysis Division, you will play a key role in shaping and delivering the Division’s work program and driving high-quality intelligence outcomes. Reporting to the Executive Director, Mission Coordination and Analysis (SES Band 2), you will lead one of the branches and contribute as part of the Division’s leadership team to set direction, build capability, and ensure ACIC’s intelligence mission is strategically coordinated and aligned with priorities.
This is a senior leadership opportunity for a results-focused, collaborative and strategic thinker who thrives in a complex and fast-paced national security environment. The role requires exercising strong judgement, guiding teams to deliver high-value outcomes, and maintaining trusted relationships with stakeholders across government and other partner agencies and sectors.
A merit pool may be created to fill future vacancies which have the same or similar requirements to this position.
Role responsibilities
As a National Manager within the Mission Coordination and Analysis Division, you will:
Provide strategic leadership and direction for one of the Division’s branches, overseeing complex intelligence functions and delivering impactful results that align with ACIC’s mission
Lead and manage teams to produce authoritative intelligence analysis, and advice that inform strategic and operational decision-making
Shape and implement work programs that drive continuous improvement, operational excellence and innovation in intelligence coordination and analysis
Model professionalism, integrity and sound judgement in managing competing priorities and sensitive issues within existing resources
Exercise well-developed judgement and strategic thinking with demonstrated ability to anticipate and analyse issues from multiple perspectives
Engage with internal and external stakeholders, utilising your high-level engagement and communication skills to understand requirements and foster collaborative relationships.
Core capabilities
We invite applications from experienced leaders with the following experience, skills and attributes:
Demonstrated success leading teams in complex intelligence, operational, or policy environments
Proven ability to deliver results in a dynamic, high-pressure and challenging environment and to engage with, and manage risk
Highly developed strategic and conceptual thinking skills, with the ability to translate broad priorities into clear programs of work and measurable outcomes
Strong stakeholder engagement and communication skills, with the ability to negotiate, influence and represent organisational interests effectively
A leadership style that fosters collaboration, accountability, innovation and diversity of thought, consistent with the APS Values.
Eligibility
Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.
The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.
SES Candidate Kit - SES Band 1, National Manager Mission Coordination and Analysis - Canberra
SES Candidate Kit - SES Band 1, National Manager Mission Coordination and Analysis - Canberra
Position Type: Ongoing Full-Time
A competitive remuneration package will be negotiated with the successful candidate
We are looking for a highly-skilled, committed and experienced senior executive to join the team leading ACIC’s development, coordination and analysis of criminal intelligence – possessing capabilities that are vital to understanding, revealing and supporting the disruption of serious and organised crime. We are looking for a leader who can inspire our people to innovate, integrate and deliver intelligence outcomes that make a tangible difference.
As an SES Band 1 leader within the Mission Coordination and Analysis Division, you will play a key role in shaping and delivering the Division’s work program and driving high-quality intelligence outcomes. Reporting to the Executive Director, Mission Coordination and Analysis (SES Band 2), you will lead one of the branches and contribute as part of the Division’s leadership team to set direction, build capability, and ensure ACIC’s intelligence mission is strategically coordinated and aligned with priorities.
This is a senior leadership opportunity for a results-focused, collaborative and strategic thinker who thrives in a complex and fast-paced national security environment. The role requires exercising strong judgement, guiding teams to deliver high-value outcomes, and maintaining trusted relationships with stakeholders across government and other partner agencies and sectors.
A merit pool may be created to fill future vacancies which have the same or similar requirements to this position.
Role responsibilities
As a National Manager within the Mission Coordination and Analysis Division, you will:
Provide strategic leadership and direction for one of the Division’s branches, overseeing complex intelligence functions and delivering impactful results that align with ACIC’s mission
Lead and manage teams to produce authoritative intelligence analysis, and advice that inform strategic and operational decision-making
Shape and implement work programs that drive continuous improvement, operational excellence and innovation in intelligence coordination and analysis
Model professionalism, integrity and sound judgement in managing competing priorities and sensitive issues within existing resources
Exercise well-developed judgement and strategic thinking with demonstrated ability to anticipate and analyse issues from multiple perspectives
Engage with internal and external stakeholders, utilising your high-level engagement and communication skills to understand requirements and foster collaborative relationships.
Core capabilities
We invite applications from experienced leaders with the following experience, skills and attributes:
Demonstrated success leading teams in complex intelligence, operational, or policy environments
Proven ability to deliver results in a dynamic, high-pressure and challenging environment and to engage with, and manage risk
Highly developed strategic and conceptual thinking skills, with the ability to translate broad priorities into clear programs of work and measurable outcomes
Strong stakeholder engagement and communication skills, with the ability to negotiate, influence and represent organisational interests effectively
A leadership style that fosters collaboration, accountability, innovation and diversity of thought, consistent with the APS Values.
Eligibility
Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.
The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.
SES Candidate Kit - SES Band 1, National Manager Mission Coordination and Analysis - Canberra
SES Candidate Kit - SES Band 1, National Manager Mission Coordination and Analysis - Canberra
