Service Scheduler

Full job description
Groundworks is seeking talented Service Schedulers to join our team in Virginia Beach, VA!

Groundworks is the industry leader in home foundation repair. As a Service Scheduler, you will receive inbound calls from our existing customers in need of a service appointment to adjust, repair, or maintain the foundation solution we previously installed.

Additionally, you will place warm outbound reminder calls to our existing customers when it's time for recommended maintenance on the systems we previously installed.

With both call types, you will book service appointments in a fast-paced call center environment. You will also enter payment information into our system when selling and upgrading yearly maintenance packages.

Average earners take home $23+/hr! ($14/hr base + $3 bonus per each appointment booked ran with no limit! Average booking rate is 3 appointments per hour per person.)

8 hour shifts, 5 days a week, with schedules between 7am-7pm. Rotating weekends are required.

Onsite in Virginia Beach, VA

Job Responsibilities

Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!

Maintain customer information

Performs other duties as assigned.

Qualifications

1+ years of customer service or retail experience and/or any customer facing experience that demonstrates the ability to communicate with a customer in a potential sales environment

Good phone skills and a competitive nature

Comfortable using computers, with a typing speed of 30+ words per minute

Positive and motivated with excellent communications skills

Able to adapt quickly to changes in work strategy

Requirements

Full-time

Onsite: 1741 Corporate Landing Pkwy, Virginia Beach, VA 23454

What we provide for our employees

Competitive base compensation with lucrative bonus potential

Equity ownership in the nation’s largest and fastest growing foundation repair and water management company

The best-in-class training programs

Advanced leadership training opportunities

Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods

Paid time off including 6 holidays after applicable waiting period


Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting Stabilization.


With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.

When you choose Groundworks, you'll join thousands of Tribemates who are making history. Read more