Service Delivery Manager – AMS Projects

Location
Calgary, AB
 
Full job description
Role description

Job Title: Service Delivery Manager – AMS Projects

Work Location: Calgary, Canada (Onsite – 5 days a week, work from office)

Client: LTIM/UL


Job Description:

Required Skills Certifications

15+ years of IT experience, 5+ years of experience in managing AMS (Application Maintenance and Support) projects.
Strong understanding of ITSM processes and tools like ServiceNow.
Proven stakeholder management and communication skills
ITIL certification is preferred.
Familiarity with governance frameworks, DevOps practices, and multi-vendor environments.

1. Operational Oversight and Delivery Management

Ensure steady-state operations across AMS towers such as Maximo, OFS, ESRI, and G-Tech.
Manage incident, problem, and change management processes, using platforms like ServiceNow.
Drive performance improvements and ensure SLAs and KPIs are met consistently.

2. Stakeholder and Client Engagement

Act as the primary point of contact for client stakeholders, ensuring alignment between delivery and business expectations.
Conduct regular governance meetings, including MBR (Monthly Business Review) sessions, to report on performance and issues.
Handle escalations and ensure timely resolution of client concerns.

3. Resource and Team Management

Lead onsite and offshore teams, coordinating resource fulfillment and onboarding.
Manage resource allocation and invoicing, ensuring commercial constructs are in place for billing.

4. Strategic Planning and Transition Support

Support transition planning and execution for new AMS engagements.
Collaborate on proposal development and cost modeling to meet EBIT and PAT targets.
Align AMS delivery with broader transformation goals, including modernization and resiliency.
Work with Practice Units for operational transformation roadmap.

Skills
Mandatory Skills : Resource Management,Stakeholder Management,Benefits Management,Quality Management,Project Planning,Scope Change Management,Schedule Management,Project Financial Management,Risk/Crisis Management,Project Governance

Benefits
Compensation range: $70.00 to $80.00 per hour
About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.
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