Service BDC Representative

Location
Toronto, ON
 
Benefits
Pulled from the full job description
Dental care
Life insurance
Employee assistance program
RRSP match
 
Full job description
Audi Midtown Toronto is looking for a BDC Representative - Customer Relations Management to join their team in Toronto.

The BDC Representative is a highly motivated individual who will be responsible for effectively handling, organizing, and coordinating customer records and data for various reports. The BDC Representative will support the Service departments internal initiatives and assist Appointment Coordinators when needed.

Our BDC Representatives are a valuable asset to our dealership!

Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.


Pay: $18.50 hourly.

Hours: Monday to Friday, 8:00am - 4:00pm.


Why Join HG:

Career Growth: Unlock opportunities for advancement within our organization.
Rewards Program: Enjoy bonuses and incentives, including a referral bonus of up to $2,000.
Comprehensive Benefits: Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).
Excellence Recognition: Proudly awarded as one of Canada's Best Managed Companies in 2024.
Established Legacy: With over 60 years of service, our loyal customer base forms the foundation of our success.
Mentorship: Receive training and support from our leadership team.
Exclusive Perks: Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.
Social Engagement: Engage in social events like sporting gatherings and BBQs.
Work-Life Balance: No Sunday or holiday work plus long weekends off all summer-long for more time with family.
And much more for you to discover!
Job Duties:

Supports Service Department Internal Initiatives.
Maintain Defected Service List for service candidates.
Provides weekly and monthly reports in support of all Service Department Initiatives.
Market via email and text to Service Prospects for appointments.
Rebook missed appointments and maintain corresponding report.
Place outbound phone calls to Service Department Prospects.
Organize, maintain, and coordinate CRM records and files in their proper locations.
Where necessary, assist in the compilation of data for various reports.
Run/Report/Launch Monthly Lost and Lapsed Service Initiatives.
Respond to Inbound service e-leads.
Support Appointment Coordinators in Service department if short staffed.
Perform other duties as required.
What We Look For:

Experience in a dealership would be considered an asset.
Experience using CDK software.
Experience in appointment booking.
Excellent organization and multi-tasking abilities.
Strong record of customer satisfaction results.
Proactive, positive, self-starter.
Customer service experience.
Keen attention to detail.
Must have the drive and desire to meet production goals and expectations.
Call center experience would be considered an asset.
An organized and motivated individual who can work independently and as a team player.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.

  Read more