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Service Advisor
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#797621
Remote / WFH
Recreational-Power-Sports-
Job Description
We’re looking for a motivated and customer-focused Service Advisor to join our growing dealership. If you enjoy working with people, thrive in a fast-paced environment, and have a passion for ATVs, side-by-sides, snowmobiles, or marine products, this is an excellent opportunity to build a rewarding career in the power sports industry.
Position Summary
The Service Advisor acts as the primary liaison between customers and the service department. This role is responsible for scheduling service work, communicating repair recommendations, coordinating technician workflow, and ensuring an exceptional customer experience from check-in to vehicle pickup.
Key Responsibilities
Greet customers promptly and professionally
Listen to customer concerns and accurately document service requests
Open and manage repair orders
Schedule appointments and coordinate workflow with technicians
Communicate repair estimates, timelines, and recommendations
Maintain regular customer updates throughout the repair process
Upsell maintenance services and accessories when appropriate
Ensure completed work meets quality and safety standards
Process payments and close repair orders
Maintain accurate service records and warranty documentation
Support a clean, organized, and customer-friendly service department
Qualifications
Previous experience in a service advisor, automotive, marine, RV, or power sports environment preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced setting
Basic mechanical understanding of power sports products is an asset
Experience with dealership management software is considered an advantage
Valid driver’s license required
Positive attitude and team-oriented mindset
What We Offer
Competitive compensation package
Performance bonuses and incentives
Employee discounts on products, apparel, and accessories
Ongoing training and career development
Supportive team environment
Health and benefits package
*Criminal Check Required*
Pay: $18.00-$22.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
Store discount
Tuition reimbursement
Work Location: In person
Position Summary
The Service Advisor acts as the primary liaison between customers and the service department. This role is responsible for scheduling service work, communicating repair recommendations, coordinating technician workflow, and ensuring an exceptional customer experience from check-in to vehicle pickup.
Key Responsibilities
Greet customers promptly and professionally
Listen to customer concerns and accurately document service requests
Open and manage repair orders
Schedule appointments and coordinate workflow with technicians
Communicate repair estimates, timelines, and recommendations
Maintain regular customer updates throughout the repair process
Upsell maintenance services and accessories when appropriate
Ensure completed work meets quality and safety standards
Process payments and close repair orders
Maintain accurate service records and warranty documentation
Support a clean, organized, and customer-friendly service department
Qualifications
Previous experience in a service advisor, automotive, marine, RV, or power sports environment preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced setting
Basic mechanical understanding of power sports products is an asset
Experience with dealership management software is considered an advantage
Valid driver’s license required
Positive attitude and team-oriented mindset
What We Offer
Competitive compensation package
Performance bonuses and incentives
Employee discounts on products, apparel, and accessories
Ongoing training and career development
Supportive team environment
Health and benefits package
*Criminal Check Required*
Pay: $18.00-$22.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
Store discount
Tuition reimbursement
Work Location: In person
