Verified Job
Customer Support / TeleCaller
Senior Transition Manager BPO
Customer Support / TeleCaller
#303222
Remote / WFH
Job Description
Senior Transition Manager with Infosys
Purpose/Essence of the role:
Plan for timelines, resource allocation, budget, ensure compliance, facilitate & drive all transition activity & document, generate report and focus on process improvement.
Below are the roles and responsibilities aligned to the above mentioned role / role designation:
1. Strategy - planning & formulation: Provide inputs for customized client transition plans under their purview.
2. Transition Financial Management: Control an engagement transition budget allocated, ensuring all activities defined in the project plan are done within the approved limits.
3. Foster Transition Innovation & Excellence: Focus on continuous process improvement by identifying areas and participate in team and organization wide initiatives.
4. Talent Management (People Mgmt.): Creates career development & succession planning for direct reportees, mentors key personnel in the practice.
5. Transition Planning: Create a comprehensive plan covering timelines, resource allocation and budget; for respective transition project.
6. Contract Management: Facilitate and drive the closure of all contractual documents related to transition.
7. Resource Planning & Allocation: Facilitate short listing and selection of the most suitable transition resources.
8. Reporting & MIS: Generate periodic reports and MIS for circulation to respective transition vertical heads
Purpose/Essence of the role:
Plan for timelines, resource allocation, budget, ensure compliance, facilitate & drive all transition activity & document, generate report and focus on process improvement.
Below are the roles and responsibilities aligned to the above mentioned role / role designation:
1. Strategy - planning & formulation: Provide inputs for customized client transition plans under their purview.
2. Transition Financial Management: Control an engagement transition budget allocated, ensuring all activities defined in the project plan are done within the approved limits.
3. Foster Transition Innovation & Excellence: Focus on continuous process improvement by identifying areas and participate in team and organization wide initiatives.
4. Talent Management (People Mgmt.): Creates career development & succession planning for direct reportees, mentors key personnel in the practice.
5. Transition Planning: Create a comprehensive plan covering timelines, resource allocation and budget; for respective transition project.
6. Contract Management: Facilitate and drive the closure of all contractual documents related to transition.
7. Resource Planning & Allocation: Facilitate short listing and selection of the most suitable transition resources.
8. Reporting & MIS: Generate periodic reports and MIS for circulation to respective transition vertical heads
