Verified Job
Work from home
Senior Provider Relations Representative - Remote within WA, MO, or NC
Work from home
#794831
Remote / WFH
UnitedHealthcare
Job Description
Qualifications
3+ years of experience in a technical or metrics-based environment; preferably claims and/or customer service
2+ years of issue resolution experience
2+ years of experience in analyzing and solving customer problems in an office setting environment
1+ years of advanced level experience utilizing one or more of the following platforms COSMOS, CSP Facets, UNET, Cirrus, or NICE
1+ years of experience in communicating analysis, including trends and opportunities to clients and the business in writing and verbally
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, PowerPoint)
Will need to reside in WA, MO, or NC
Willing and able to travel up to 25% within state hired
1+ years of adjustment experience utilizing one or more of the following platforms COSMOS, CSP Facets, UNET, Cirrus, or NICE
1+ years of Investigation and Solutions Group resolution specialist experience
1+ years of escalated call experience
1+ years of experience solving complex problems and root cause remediation
1+ years of credentialing/contracting experience
Working knowledge of multiple platforms (COSMOS, CSP Facets, UNET, Cirrus, or NICE)
Proven ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
If you are located in WA, MO, or NC, you will have the flexibility to work remotely* as you take on some tough challenges
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc
In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives
The hourly pay for th
Responsibilities
You'll use your solid customer service and consultative skills to meet with network providers and help enhance their experience and performance
Facilitate end-to-end provider issues and resolution
Use pertinent data and facts to identify and solve a range of problems
Investigate non-standard requests and problems
Contribute to design and implementation of programs that build/nurture positive relationships between the health plan, providers and practice managers
Help implement training and development of external providers through education programs
Identify gaps in network composition and services to assist network contracting and development teams
Responsible for all related aspects of issue resolution
Claims systems utilization, claims-related business, and systems analysis
Ensure data integrity, data security and process optimization
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
3+ years of experience in a technical or metrics-based environment; preferably claims and/or customer service
2+ years of issue resolution experience
2+ years of experience in analyzing and solving customer problems in an office setting environment
1+ years of advanced level experience utilizing one or more of the following platforms COSMOS, CSP Facets, UNET, Cirrus, or NICE
1+ years of experience in communicating analysis, including trends and opportunities to clients and the business in writing and verbally
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, PowerPoint)
Will need to reside in WA, MO, or NC
Willing and able to travel up to 25% within state hired
1+ years of adjustment experience utilizing one or more of the following platforms COSMOS, CSP Facets, UNET, Cirrus, or NICE
1+ years of Investigation and Solutions Group resolution specialist experience
1+ years of escalated call experience
1+ years of experience solving complex problems and root cause remediation
1+ years of credentialing/contracting experience
Working knowledge of multiple platforms (COSMOS, CSP Facets, UNET, Cirrus, or NICE)
Proven ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
If you are located in WA, MO, or NC, you will have the flexibility to work remotely* as you take on some tough challenges
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc
In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives
The hourly pay for th
Responsibilities
You'll use your solid customer service and consultative skills to meet with network providers and help enhance their experience and performance
Facilitate end-to-end provider issues and resolution
Use pertinent data and facts to identify and solve a range of problems
Investigate non-standard requests and problems
Contribute to design and implementation of programs that build/nurture positive relationships between the health plan, providers and practice managers
Help implement training and development of external providers through education programs
Identify gaps in network composition and services to assist network contracting and development teams
Responsible for all related aspects of issue resolution
Claims systems utilization, claims-related business, and systems analysis
Ensure data integrity, data security and process optimization
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
