Verified Job
Work from home
Remote Healthcare Engagement & Content Moderation - English 07/26
Work from home
#794828
Remote / WFH
Content job
Job Description
Job highlights
Identified by Google from the original job post
Qualifications
This is a communication-focused, compliance-sensitive role requiring strong judgment, attention to detail, and excellent written communication skills
Compassionate, empathetic and dedicated to fostering a positive, inclusive, supportive community for current patients and potential patients
Passion for engagement, with strong social skills that includes empathy, active listening and effective communication
Ability to handle diverse and potentially negative engagements
Ability to identify Positive Experiences that we can Amplify, to get a bigger picture
Ability to identify Service Recovery Areas, that we can pass to the client as a reverse interaction, to turn the negative experience to positive
Ability to identify Surprise and Delight Opportunities
Ability to identify and tag ‘Re-engagement Opportunities’, things the client can reach back out later, to check in
Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions
Proficient in understanding and implementing escalation protocols
Strong, Clear, and concise written and verbal communication skills with high attention to detail, especially with knowledge of the medical/dental field and HIPAA / PHI
Conversationalist / Strategist mindset with the ability to navigate complex conversations, identifying when conversations need to end, how we can do so
Ensuring patients and practice level are both honored, without crossing the line
Ability to be straight forward, we don’t want to confirm or deny, we will connect you with our team
A dedicated desktop or laptop computer running Windows 11 or later
At least 8 GB of RAM
A reliable, high-speed internet connection
A quiet, distraction-free workspace suitable for remote work
Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
Responsibilities
This role focuses on monitoring and responding to patient-facing digital interactions across social and online channels, ensuring accurate, professional, and empathetic communication at all times
You will help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support
Monday – Friday: 3:00 PM – 7:00 PM PST
10 hours weekly
Identified by Google from the original job post
Qualifications
This is a communication-focused, compliance-sensitive role requiring strong judgment, attention to detail, and excellent written communication skills
Compassionate, empathetic and dedicated to fostering a positive, inclusive, supportive community for current patients and potential patients
Passion for engagement, with strong social skills that includes empathy, active listening and effective communication
Ability to handle diverse and potentially negative engagements
Ability to identify Positive Experiences that we can Amplify, to get a bigger picture
Ability to identify Service Recovery Areas, that we can pass to the client as a reverse interaction, to turn the negative experience to positive
Ability to identify Surprise and Delight Opportunities
Ability to identify and tag ‘Re-engagement Opportunities’, things the client can reach back out later, to check in
Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions
Proficient in understanding and implementing escalation protocols
Strong, Clear, and concise written and verbal communication skills with high attention to detail, especially with knowledge of the medical/dental field and HIPAA / PHI
Conversationalist / Strategist mindset with the ability to navigate complex conversations, identifying when conversations need to end, how we can do so
Ensuring patients and practice level are both honored, without crossing the line
Ability to be straight forward, we don’t want to confirm or deny, we will connect you with our team
A dedicated desktop or laptop computer running Windows 11 or later
At least 8 GB of RAM
A reliable, high-speed internet connection
A quiet, distraction-free workspace suitable for remote work
Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
Responsibilities
This role focuses on monitoring and responding to patient-facing digital interactions across social and online channels, ensuring accurate, professional, and empathetic communication at all times
You will help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support
Monday – Friday: 3:00 PM – 7:00 PM PST
10 hours weekly
