Senior Manager, Technical Writing

Job Summary

Job Description

What is the opportunity?

We are seeking a seasoned manager to build and lead the IT Technical Writing competency within Enterprise Platform Services (EPS). This is an excellent opportunity to help shape the future of technical writing within EPS and elevate the quality of team centric material used for both internal and external assessments and examinations.

The role also has a heavy focus on creation and maintenance of documentation that will be used in audits, control testing and regulatory examinations, and will collaborate across multiple platforms and technologies, resulting in an immense learning and growth opportunity.


The successful candidate will have strong managerial skills, excellent writing and communication skills, a strong technical background and the ability to work collaboratively with cross-functional teams.
If you are passionate about technology and looking for a chance to make a difference and willing to embrace change, then our team is looking for you.

What will you do?

KEY MANAGERIAL RESPONSIBILITIES:

Team Supervision: Lead, mentor and develop a diverse team of Technical Writers.

Establish Standards: Establish and enforce documentation standards, style guides, templates and repositories, ensuring consistent application across all technical writing engagements.

Manage Quality: Oversee the creation, maintenance and delivery of high quality, clear accurate documentation, for use within teams as well as internal control and audit assessments and external regulatory examinations.

Workload Management: Manage the tech writing team’s workload in a fast-paced environment, ensuring changing priorities and deadlines are met and deliverables are produced on time as per established project and program schedules. Track and report on team’s progress towards various engagement timelines.

GENERAL KEY RESPONSIBILITIES:

Develop and maintain technical documentation: Create high-quality, accurate, and concise documentation for products and services, including process flows, procedure documents, governance documents, process narratives, user manuals, guides, release notes, and online help systems, in accordance with corporate standards.

Collaborate with subject matter experts: Work closely with Infrastructure pillars to gather information, clarify technical concepts, and ensure documentation accuracy. Collaborate with IT in support of documentation to enable control design and controls testing, and more comprehensive retention of institutional knowledge.

Conduct research and interviews: Research and interview subject matter experts to gather information, understand technical concepts, and develop documentation.

Edit and revise documentation: Review, edit, and revise documentation to ensure clarity, consistency, and adherence to style guides and brand standards.

Create visual aids and graphics: Develop diagrams, flowcharts, and other visual aids to support documentation and enhance user understanding.

Maintain documentation management systems: Organize, maintain, and update documentation repositories, including version control systems and content management systems.

Participate in agile development processes: Collaborate with development teams to ensure documentation is integrated into the development process and meets the needs of users.

Identify process improvements opportunity for future process design/changes that increase efficiencies while considering impact and integrity of the business processes.

Stay up-to-date with industry trends and technologies: Continuously update knowledge and skills to stay current with industry developments, best practices, and new technologies.

What do you need to succeed?

Must-have

Bachelor's degree in English, Communications, Technical Communications, or a related field.

Minimum 5 years of experience managing and coaching teams.

Minimum 7-10 years’ experience as a knowledge management specialist or lead technical writer.

Strong understanding of technical documentation principles, methodologies and best practices.

Minimum 5 years’ experience in IT Operations and Technology domain for development of process/controls documentation.

Minimum 5 years’ experience with industry standard documentation or knowledge management tools (e.g., SharePoint, Teams, Confluence), preferably within the financial services industry, a public accounting firm, or with a financial institutions or regulator.

High-level knowledge of industry framework such as COBIT, NIST, FFIEC.

Experience with content management systems, such as Confluence, SharePoint, or GitHub, expert level knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Visio).

Excellent verbal and written communication skills.

Ability to create clear, concise, and engaging content for various audiences. Strong interpersonal and collaboration skills.

Ability to analyze complex technical information and simplify it for users. Strong research and interviewing skills to gather information and clarify technical concepts.

Meticulous attention to detail and ability to maintain high-quality documentation.

Strong organizational skills to manage multiple projects and deadlines.

Able to work in a structured team environment on task and timeline driven work.

Nice to have

Experience in IT risk management

Have high level knowledge of technology/platforms (Hosting, Database, Middleware, Network, Datacenter, Network Security, Data Security, Vulnerability Management, SMO, Architecture, Disaster Recovery, Capacity Performance Management, IT Operations etc.)

High-level knowledge of banking regulations such as FINRA, SEC, MSRB, FRBNY, OCC

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Opportunities to building close relationships with clients.

Access to a variety of job opportunities across business and geographies.


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Job Skills

Knowledge Management, People Management, Problem Management, Process Management, Risk Management, Teamwork, Technical Communication, Technical Documents, Technical Writing, Written Communi Read more