Verified Job
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Senior Manager, Client Services
Jobs
#497068
Full Time
Job Description
Overview:
We are seeking a dynamic and experienced Senior Manager of Client Servicing to join our team at Brandwidth Events a leading event management company. The ideal candidate will be responsible for building and maintaining strong client relationships, ensuring exceptional service delivery, and driving the success of our events. This role requires a strategic thinker with excellent interpersonal skills and a passion for creating memorable experiences.
Key Responsibilities:
• Client Relationship Management:
• Act as the primary point of contact for key clients, ensuring their needs are met and exceeded.
• Develop and maintain strong, long-lasting client relationships.
• Understand clients’ objectives and challenges to provide tailored solutions.
• Event Planning and Execution:
• Collaborate with internal teams to design and deliver high-quality events that align with client goals.
• Oversee all aspects of event management, including logistics, budget management, and vendor coordination.
• Conduct post-event evaluations and gather client feedback to drive continuous improvement.
• Team Leadership:
• Lead and mentor a team of client servicing professionals, fostering a culture of excellence and teamwork.
• Provide guidance and support in the execution of client events, ensuring adherence to company standards.
• Strategic Development:
• Identify opportunities for business growth and expansion within existing accounts.
• Develop and implement client servicing strategies to enhance client satisfaction and retention.
• Collaborate with sales and marketing teams to support client acquisition efforts.
• Reporting and Analysis:
• Monitor and report on client servicing metrics, identifying areas for improvement.
• Prepare regular reports for management on client feedback, service performance, and market trends.
Qualifications:
• Bachelor’s degree in Business, Marketing, Event Management, or a related field; Master’s degree preferred.
• 7+ years of experience in client servicing, account management, or event management, with at least 2 years in a leadership role.
• Proven track record of successfully managing large-scale events and building strong client relationships.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficient in project management tools and software, as well as MS Office Suite.
• Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance.
• Opportunities for professional development and career advancement.
• A creative and collaborative work environment.
Note: We are looking for people from events industry only.
Job Type: Full-time
Pay: ₹100,000.00 - ₹120,000.00 per month
Benefits:
• Cell phone reimbursement
• Health insurance
• Provident Fund
Schedule:
• Monday to Friday
Experience:
• Events management: 8 years (Required)
Work Location: In person
We are seeking a dynamic and experienced Senior Manager of Client Servicing to join our team at Brandwidth Events a leading event management company. The ideal candidate will be responsible for building and maintaining strong client relationships, ensuring exceptional service delivery, and driving the success of our events. This role requires a strategic thinker with excellent interpersonal skills and a passion for creating memorable experiences.
Key Responsibilities:
• Client Relationship Management:
• Act as the primary point of contact for key clients, ensuring their needs are met and exceeded.
• Develop and maintain strong, long-lasting client relationships.
• Understand clients’ objectives and challenges to provide tailored solutions.
• Event Planning and Execution:
• Collaborate with internal teams to design and deliver high-quality events that align with client goals.
• Oversee all aspects of event management, including logistics, budget management, and vendor coordination.
• Conduct post-event evaluations and gather client feedback to drive continuous improvement.
• Team Leadership:
• Lead and mentor a team of client servicing professionals, fostering a culture of excellence and teamwork.
• Provide guidance and support in the execution of client events, ensuring adherence to company standards.
• Strategic Development:
• Identify opportunities for business growth and expansion within existing accounts.
• Develop and implement client servicing strategies to enhance client satisfaction and retention.
• Collaborate with sales and marketing teams to support client acquisition efforts.
• Reporting and Analysis:
• Monitor and report on client servicing metrics, identifying areas for improvement.
• Prepare regular reports for management on client feedback, service performance, and market trends.
Qualifications:
• Bachelor’s degree in Business, Marketing, Event Management, or a related field; Master’s degree preferred.
• 7+ years of experience in client servicing, account management, or event management, with at least 2 years in a leadership role.
• Proven track record of successfully managing large-scale events and building strong client relationships.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficient in project management tools and software, as well as MS Office Suite.
• Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance.
• Opportunities for professional development and career advancement.
• A creative and collaborative work environment.
Note: We are looking for people from events industry only.
Job Type: Full-time
Pay: ₹100,000.00 - ₹120,000.00 per month
Benefits:
• Cell phone reimbursement
• Health insurance
• Provident Fund
Schedule:
• Monday to Friday
Experience:
• Events management: 8 years (Required)
Work Location: In person
