Sponsored
Verified Job Customer Support / TeleCaller

Senior Lead, Enterprise Solutions Architecture

Burnaby, British Columbia
views
Customer Support / TeleCaller
#701281
Remote / WFH

Job Description

A workplace powered by you

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know by emailing [email protected], as adjustments can be made to
help support you in your application process.


Senior Lead, Enterprise Solutions Architecture

Number of positions: 1 Job Location: Edmonds 11

Employment type: Permanent Region: Various

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 158,900.00 - 200,900.00

Position Highlights
As the Senior Lead, Enterprise Solutions Architecture, you will play a pivotal role in shaping the technology landscape
across Enterprise Solutions. You will lead the design and governance of solution architectures with a primary focus on SAP,
GIS, and Field Mobility, ensuring solutions are scalable, secure, integrated, and aligned with strategic business objectives
and technology roadmaps. You will champion innovation by embedding AI-driven strategies, emerging technologies, and
continuous improvement into solution architectures to accelerate business transformation.

In this senior role, you will act as a trusted technology advisor, translating business strategies into actionable roadmaps,
overseeing delivery quality, and cultivating strong relationships across the organization.

What you'll do

Lead the design, governance, and oversight of enterprise solution architectures across SAP, GIS, Field Mobility and
Enterprise Integration.

Continuously scan and evaluate emerging technologies, including advancements in AI, and proactively recommend
adoption strategies, ensuring alignment with evolving industry trends and applying innovations where they can deliver
meaningful value.

Partner with senior leadership on technology strategy and architecture decisions.

Collaborate with product owners, application owners and/or system integrators to develop scalable, operationally efficient
solution designs.

Serve as a key liaison between enterprise architecture, delivery teams, and business stakeholders. Participate in building
technology roadmaps.

Translate technology roadmap into solution vision, define scope and sequence for investment justifications. Contribute to
build strong investment justifications and business cases.

Ensure alignment with enterprise architecture blueprints, roadmaps, concepts and guidelines. Ensure compliance with
security, privacy and other corporate policies.

Support business outcomes such as improved resilience, efficiency, safety, and overall employee and/or customer
experience.

Lead cross-functional collaboration with business units, IT architects, project teams, and vendors to deliver integrated
solutions.

Mentor technical leaders and product owners, fostering innovation and technical excellence.

Monitor and report on architecture performance metrics (e.g., solution reuse, technical debt reduction, delivery velocity).
What you bring

Bachelor’s degree in computer science, computer engineering, or equivalent (required).

10+ years of IT architecture or solution design experience in large enterprise environments, including at least 5 years in
architecture strategy and roadmap development.

5 years of leadership experience leading technical teams in large-scale technology environments.

Proven experience delivering innovative, complex, enterprise-scale solutions. Specific utility or regulated industry
experience is an asset.

Proven experience bringing innovation, including AI approach to architecture.

Expertise in enterprise integration patterns and tools (required).

Experience with cloud platforms, cybersecurity principles, and data architecture (required).

Experience with SAP S/4HANA on RISE, GIS, and Field Mobility (desired).

Experience with business process modeling tools such as Signavio (asset).

Professional architecture certifications (TOGAF, Azure Solutions Architect Expert, AWS Solutions Architect Professional)
preferred; security (e.g., CISSP) or agile (e.g., CSM) certifications (asset).

Proven ability to identify, evaluate, and implement emerging technologies including generative AI is mandatory for this
role. Candidates must demonstrate substantial hands-on experience applying artificial intelligence, machine learning, and
data-driven innovation within enterprise solution architectures. This includes
designing or governing AI-enabled platforms, integrating AI capabilities into SAP, GIS, Field Mobility, or enterprise
integration workflows, and driving innovation roadmaps across complex environments.

Skills & Competencies
Strong communication skills with the ability to engage diverse stakeholders.

Ability to build engagement, collaborate, and foster strong relationships.

Ability to influence, facilitate discussions, and drive consensus.

Ability to appreciate and integrate diverse perspectives into business solutions.

Expert knowledge of enterprise architecture workflows (e.g., business outcomes, user stories, valuation frameworks,
solution design documents, roadmaps, reference architectures).

Understanding of integration platforms supporting hybrid environments; Experience with SAP BTP Integration Services is
an asset.

Certifications and/or experience with GIS, SAP S/4HANA cross-module integration, and SAP SaaS solutions (minimum
one of the above is required).

Strong knowledge of enterprise data governance principles and analytics (required).

Ability to lead change in complex, regulated environments.

Understanding of utility-sector lifecycle processes such as asset maintenance, regulatory compliance, CRM, AMI, and
energy management (desired).

Awareness of utility operations such as T&D, generation, engineering, grid modernization, construction management, and
OT solutions (asset).
What we offer

A comprehensive benefits package
A minimum of 15 paid vacation days
A lifetime pension
Flexible work model, depending on your role type
Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

PN 2013522
Location: Burnaby, BC, Canada V3N 4X8

What else you should know

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays.

Date Posted: 2026-03-25 Closing Date: 2026-04-14

For internal use 52204387
View more Senior Jobs in Burnaby →
Sponsored

Similar Openings in Customer Support / TeleCaller

More jobs you might like

Customer Support Agent amit3 Verified
Mumbai, Maharashtra Customer Support / TeleCaller

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the...

Posted 10h ago View Details
Mumbai, Maharashtra Customer Support / TeleCaller

Job Summary - The Call Center SPOC (Single Point of Contact) will be responsible for coordinating with AMC and CAMS to ensure smooth operati...

Posted 10h ago View Details
Ajmer, Rajasthan Customer Support / TeleCaller

We’re Hiring International Customer Support Executive BPO Sector Are you passionate about customer service and confident in communicating in...

Posted 11h ago View Details