Verified Job
Sales
Senior Executive - Sales Support
Sales
#821797
Remote / WFH
Normet
Job Description
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.
Job Description
Job Title: Senior Executive – Sales Support
Location: Udaipur
Experience : 6-7 years
Industry: Industrial equipment manufacture, Sales support profile
Objective of the Role
The primary objective of the role is to provide end-to-end sales support to the sales and key account teams by ensuring efficient order processing, customer coordination, quotation management, tender documentation, sales reporting, and cross-functional collaboration. The role is responsible for enhancing customer satisfaction, improving sales process efficiency, and supporting revenue growth through accurate and timely execution of sales supportactivities.
Job Responsibility :
• Sales Coordination & Order Management
• Prepare and process quotations, price offers, and sales-related documentation.
• Coordinate order booking, order execution, and delivery follow-up.
• Track order status and ensure timely communication with customers and the sales team.
• Support achievement of sales targets through effective backend coordination.
• Customer Support & Relationship Management
• Serve as the primary point of contact for customer inquiries related to orders, deliveries, and documentation.
• Coordinate with internal stakeholders to resolve customer issues promptly.
• Ensure high levels of customer satisfaction through timely response and follow-up.
• Tendering & Commercial Documentation
• Prepare and submit techno-commercial offers, tenders, bids, and contractual documents.
• Maintain and update customer records, contracts, and sales documentation.
• Ensure compliance with customer requirements and company policies.
• Sales MIS & Reporting
• Prepare daily, weekly, and monthly reports and dashboards.
• Track sales pipeline, order backlog, revenue forecasts, and business performance metrics.
• Support management reviews through accurate dataanalysis and reporting.
• Cross-functional Coordination
• Coordinate with Production, Supply Chain, Service, Finance, and Logistics teams for smooth order execution.
• Support contract manager for payment follow-up with customer.
Competencies (which are required for performing the above tasks)
Skills
• Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards).
• PowerPoint and presentation preparation.
• MIS reporting and data analysis.
• Commercial documentation and quotation preparation.
• ERP/CRM operation and report generation.
• Sales support and order management processes.
• Industrial equipment/products and customer support practices.
• Basic understanding of supply chain and logistics processes
Abilities
• Strong communication and interpersonal skills.
• Customer-centric approach.
• Analytical and problem-solving capabilities.
• Attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Effective stakeholder coordination and teamwork.Relevant Work Experience
• 6-7 years of experience in Sales Support, Commercial Operations, Tendering, Customer Service, or Sales Coordination.
• Experience in Industrial Equipment, Capital Goods, Mining Equipment, Engineering Products, or Manufacturing industries preferred.
Special Working Conditions
• Occasional travel for customer meetings, sales reviews, and plant visits.
• Ability to handle multiple customer requirements in a fast-paced business environment.
• Close coordination with cross-functional teams across different locations.
Education Qualification: Bachelor's Degree in Engineering Mechanical/Electrical/Industrial)
Reporting Manager: Rajesh Agrawal – Business Head – EQ & Services, Key accounts
Come and share your courage to shine with us!
Job Description
Job Title: Senior Executive – Sales Support
Location: Udaipur
Experience : 6-7 years
Industry: Industrial equipment manufacture, Sales support profile
Objective of the Role
The primary objective of the role is to provide end-to-end sales support to the sales and key account teams by ensuring efficient order processing, customer coordination, quotation management, tender documentation, sales reporting, and cross-functional collaboration. The role is responsible for enhancing customer satisfaction, improving sales process efficiency, and supporting revenue growth through accurate and timely execution of sales supportactivities.
Job Responsibility :
• Sales Coordination & Order Management
• Prepare and process quotations, price offers, and sales-related documentation.
• Coordinate order booking, order execution, and delivery follow-up.
• Track order status and ensure timely communication with customers and the sales team.
• Support achievement of sales targets through effective backend coordination.
• Customer Support & Relationship Management
• Serve as the primary point of contact for customer inquiries related to orders, deliveries, and documentation.
• Coordinate with internal stakeholders to resolve customer issues promptly.
• Ensure high levels of customer satisfaction through timely response and follow-up.
• Tendering & Commercial Documentation
• Prepare and submit techno-commercial offers, tenders, bids, and contractual documents.
• Maintain and update customer records, contracts, and sales documentation.
• Ensure compliance with customer requirements and company policies.
• Sales MIS & Reporting
• Prepare daily, weekly, and monthly reports and dashboards.
• Track sales pipeline, order backlog, revenue forecasts, and business performance metrics.
• Support management reviews through accurate dataanalysis and reporting.
• Cross-functional Coordination
• Coordinate with Production, Supply Chain, Service, Finance, and Logistics teams for smooth order execution.
• Support contract manager for payment follow-up with customer.
Competencies (which are required for performing the above tasks)
Skills
• Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards).
• PowerPoint and presentation preparation.
• MIS reporting and data analysis.
• Commercial documentation and quotation preparation.
• ERP/CRM operation and report generation.
• Sales support and order management processes.
• Industrial equipment/products and customer support practices.
• Basic understanding of supply chain and logistics processes
Abilities
• Strong communication and interpersonal skills.
• Customer-centric approach.
• Analytical and problem-solving capabilities.
• Attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Effective stakeholder coordination and teamwork.Relevant Work Experience
• 6-7 years of experience in Sales Support, Commercial Operations, Tendering, Customer Service, or Sales Coordination.
• Experience in Industrial Equipment, Capital Goods, Mining Equipment, Engineering Products, or Manufacturing industries preferred.
Special Working Conditions
• Occasional travel for customer meetings, sales reviews, and plant visits.
• Ability to handle multiple customer requirements in a fast-paced business environment.
• Close coordination with cross-functional teams across different locations.
Education Qualification: Bachelor's Degree in Engineering Mechanical/Electrical/Industrial)
Reporting Manager: Rajesh Agrawal – Business Head – EQ & Services, Key accounts
Come and share your courage to shine with us!
