Senior Data Centre Technician

At NEXTDC we are building the heart of Australia Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.

NEXTDC is an exciting ASX 100-listed technology company, only 14 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer’s digital infrastructure.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives


Job Description

We are currently looking for a passionate Senior Data Centre Technician to join our Sydney facilities team. The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

What you’ll do:

Excellent customer communication skills with a proven ability to handle customer escalations
Assess all areas of risk from OHS, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership team
Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring
Assist with customer deliveries handling of equipment and any assembly as required
Work with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations.
Mentor and support up to 6 direct reports to strive for continual improvement and professional development
Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required
Participate in Facility Management related tasks where required

Qualifications
Minimum 3-5 years' experience in a similar role in a colocation facility or data centre
Experience in the use of test equipment to determine signal strength and traffic direction to diagnose communication quality and faults
OTDR competency to measure loss over network links
Experience with installations, troubleshooting and maintaining all fibre optic for customers Electrical/Telecommunications experience and qualifications
Experience using a Building Management System and able to identify various critical systems

Additional Information
Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
Join an inclusive, diverse and values-driven working culture supporting hybrid work practices
Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

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