Senior Claims Officer

Full job description
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here Careers


Location: Parramatta NSW Brisbane QLD (Also open to Melbourne VIC)

Type: Permanent, full time

The opportunity

Join our team as an experienced Senior Claims Officer – Large Complex. Handle large and complex commercial claims. Leverage your customer service expertise for success and growth in high-value claims within the dynamic insurance industry. This role specialises in Commercial claims, offering an exciting and challenging opportunity to collaborate with our broker partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management.

Your new role

Provide outstanding customer service via verbal, written and in-person interactions

End to end management of complex and large loss commercial claims with support from your leaders

Build and maintain strong relationships with both internal and external stakeholders

Work in a fast-paced and dynamic work environment

About you

Must have previous experience in handling large value commercial property claims

ISR experience will be highly regarded

Customer focused with a genuine care for people and ideally experience working with brokers

Possess resilience and the ability to remain composed under pressure

Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy

Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

The ability to maximise retirement savings through voluntary super contributions and company matching

Income protection insurance reimbursed Death and Total Permanent Disability insurance premiums

Additional leave and support through QBE’s Family Domestic Violence First Responder Network

Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer HRD Employer of Choice

2020 Best Workplace Diversity Inclusion and Excellence Award for Best Health Wellbeing at the Australian HR Awards

Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Family First accredited employer since 2021

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
Application Close Date: 29/07/2025 11:59 PM
How to Apply:

To submit your application, follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Read more