Senior Case Manager Level 2

Full job description
SENIOR CASE MANAGER – PERSONAL INJURY – PERTH, WA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

Supporting customers step-by-step through our Case Management and Injury Management programs
Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
Developing trusted relationships with the customers that you support
Providing ideas and innovations that support the team in being better
Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery
About you

With experience in case management within WA Workers Compensation, either for a Self-Insurer or Work Cover
Experience in supporting people who have sustained complex injuries
An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes
The ability to handle challenging situations and to act in a professional and responsive manner
Mentoring other case managers within the team
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit theAllianz Careers site.
About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out tocareers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow.www.allianz.com.au/careers Read more