Verified Job
Recruiter / HR / Admin
Senior Benefits Coordinator- US
Recruiter / HR / Admin
#28849
Remote / WFH
Nscale
Job Description
We’re hiring a Senior Benefits Coordinator - US to help scale and operationalise Nscale’s US benefits programs during a period of rapid growth and transformation.
Reporting to the Senior Benefits Manager and sitting within the Total Reward team, this role owns the day-to-day delivery and administration of our US benefits offering across the employee lifecycle. You’ll work closely with Payroll, HR Operations, Finance, vendors, and external providers to ensure programs run smoothly, accurately, and compliantly.
This is a high-impact role for someone who enjoys building scalable processes, solving operational challenges, and bringing structure to complexity. Your work will directly shape the employee benefits experience for a growing US workforce while helping Nscale build the operational foundations needed to support continued growth.
What you'll be doing
Benefits Operations & Administration
Own the day-to-day administration of all US benefits programs.
Manage employee enrollments, qualifying life events, terminations, and annual open enrollment with a high level of accuracy.
Maintain accurate employee benefits records across HRIS, payroll, and benefits systems.
Partner with Payroll, HR Operations, and external vendors to ensure timely deductions, eligibility updates, and data reconciliation.
Support process improvements that enhance efficiency, scalability, and employee experience.
US Benefits Scaling
Partner with the Senior Benefits Manager to support the establishment of an independent benefits structure.
Coordinate carrier implementations, systems integration, and operational workflow design.
Build scalable processes and documentation to support a growing US employee population.
Identify opportunities to automate workflows and reduce manual administration.
Employee Experience & Support
Act as the primary point of contact for US employee benefits queries.
Translate complex benefits information into clear, actionable guidance for employees and managers.
Resolve claims, billing, and eligibility issues in partnership with carriers and third-party providers.
Support employee education and communication initiatives related to benefits programs and enrollment activities.
Leave of Absence Administration
Coordinate US leave programs with external leave administrators while maintaining compliance with federal and state regulations.
Support employees and managers through leave processes including FMLA, parental leave, disability leave, and state-specific leave programs.
Complete leave-related documentation and system updates accurately and efficiently.
401(k) & Financial Benefits Administration
Coordinate the day-to-day administration of Nscale’s 401(k) plan.
Manage enrollments, beneficiary maintenance, payroll contributions, and vendor coordination.
Ensure accurate data flow between benefits platforms, payroll, and providers.
Assist with employee communications and education relating to retirement benefits.
Compliance, Data & Reporting
Support required quarterly, annual, and year-end documentation, reporting, filings, and operational processes.
Maintain compliance-related records and employee-facing documentation so they remain accurate and audit-ready.
Preserve strong data integrity across HRIS and benefits platforms.
Support reporting, audits, and reconciliation activities tied to benefits administration and vendor management.
KPIs
Accurate benefits enrollments, life events, and terminations processing
Timely and accurate payroll deductions, eligibility updates, and reconciliations
Audit-ready compliance documentation and reporting completion
Improved process efficiency and reduced manual benefits administration
Reporting to the Senior Benefits Manager and sitting within the Total Reward team, this role owns the day-to-day delivery and administration of our US benefits offering across the employee lifecycle. You’ll work closely with Payroll, HR Operations, Finance, vendors, and external providers to ensure programs run smoothly, accurately, and compliantly.
This is a high-impact role for someone who enjoys building scalable processes, solving operational challenges, and bringing structure to complexity. Your work will directly shape the employee benefits experience for a growing US workforce while helping Nscale build the operational foundations needed to support continued growth.
What you'll be doing
Benefits Operations & Administration
Own the day-to-day administration of all US benefits programs.
Manage employee enrollments, qualifying life events, terminations, and annual open enrollment with a high level of accuracy.
Maintain accurate employee benefits records across HRIS, payroll, and benefits systems.
Partner with Payroll, HR Operations, and external vendors to ensure timely deductions, eligibility updates, and data reconciliation.
Support process improvements that enhance efficiency, scalability, and employee experience.
US Benefits Scaling
Partner with the Senior Benefits Manager to support the establishment of an independent benefits structure.
Coordinate carrier implementations, systems integration, and operational workflow design.
Build scalable processes and documentation to support a growing US employee population.
Identify opportunities to automate workflows and reduce manual administration.
Employee Experience & Support
Act as the primary point of contact for US employee benefits queries.
Translate complex benefits information into clear, actionable guidance for employees and managers.
Resolve claims, billing, and eligibility issues in partnership with carriers and third-party providers.
Support employee education and communication initiatives related to benefits programs and enrollment activities.
Leave of Absence Administration
Coordinate US leave programs with external leave administrators while maintaining compliance with federal and state regulations.
Support employees and managers through leave processes including FMLA, parental leave, disability leave, and state-specific leave programs.
Complete leave-related documentation and system updates accurately and efficiently.
401(k) & Financial Benefits Administration
Coordinate the day-to-day administration of Nscale’s 401(k) plan.
Manage enrollments, beneficiary maintenance, payroll contributions, and vendor coordination.
Ensure accurate data flow between benefits platforms, payroll, and providers.
Assist with employee communications and education relating to retirement benefits.
Compliance, Data & Reporting
Support required quarterly, annual, and year-end documentation, reporting, filings, and operational processes.
Maintain compliance-related records and employee-facing documentation so they remain accurate and audit-ready.
Preserve strong data integrity across HRIS and benefits platforms.
Support reporting, audits, and reconciliation activities tied to benefits administration and vendor management.
KPIs
Accurate benefits enrollments, life events, and terminations processing
Timely and accurate payroll deductions, eligibility updates, and reconciliations
Audit-ready compliance documentation and reporting completion
Improved process efficiency and reduced manual benefits administration
