School Operations I Product Demo, Deployment

CONTEXT OF THE ROLE:
Edufront is an Ed Tech start-up soaring to scale new heights expanding and gaining market by aggressive strategies and creating value throughout the value chain.

School Operations Resource is a specialist who shall manage the implementation of developed technology products for end users, follow procedures to set-up the product, and also train the end users on how to operate it.
• KEY RESPONSIBILITIES:
• SAAS PRODUCT DEMONSTRATIONS
- Responsible to understand the company's product and services very well.
- Support business/sales/marketing teams in giving Production demonstration onsite (in various schools) or virtually as and when required.
- Give SAAS Product demonstration's to new joinees and colleagues as and when required.
• PRODUCT SETUP FOR SCHOOLS
- Once a schools comes onboard, you will be responsible to deploy the product and give training to teachers, students and parents.
- VISIT THE SCHOOL TO understand the technical requirements and collect database of schools and its students and prepare implementation plan.
- Understand the technical requirements for set up of the platform from the sales and product (IT) teams.
- Coordinate and Follow-up with the schools to collect various data required.
- Prepare the school's infrastructure for Product Deployment.
- Ensure product URL, CNAME Mapping and LOG IN IDs are created for deployment.
- Execute the product Implementation withing the agreed timelines.
- Establish and maintain strong associations with key people in school.
• PRODUCT DEPLOYMENT IN SCHOOL & TRAININGS
- Visit the schools to deploy the product by training Principal, Teachers and Students on how to use it.
- Create curriculum for teachers. Create various dashboards for administrative staff.
- Invest 4-5 days in a particular school and ensure that everyone uses the product.
• CREATING DIGITAL SCHOOL ECOSYSTEM
- Responsible to ensure that everyone uses the product regularly. Product adoption is important.
- Monitor school’s operations, product experience, and operational outcomes (using internal dashboards and customer calls) and ensure that the product is working well on school sites.
- Responsible for providing client feedback to refine the vision and strategy, and educate inbound product managers on detailed feature ideas to the product roadmap.
- Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist.
- Required to create SOP for the department and create with key metrics for success of the department.
- Any other task as shared by management from time to time.
• DESIRED SKILLS AND EXPERIENCE:

- Any Graduates. Engineering Graduate Preferred.:

- The product implementation specialist role is a client or customer-facing role, so it is vital that applicants have service orientation and are focused on customer happiness, success, and retention.
- 2 years plus experience in Implementation EdTech products in schools etc.:

- Good English and Hindi / Regional communication skills.
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• Job Types: Full-time, Regular / Permanent
• Salary: ₹300,000.00 - ₹800,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Willingness to travel:

- 75% (required)