SAP AMS Project Manager - techno Functional

Job description
🚀 𝗛𝗶𝗿𝗶𝗻𝗴 𝗔𝗹𝗲𝗿𝘁 | 𝗦𝗔𝗣 𝗔𝗠𝗦 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 — 𝗧𝗲𝗰𝗵𝗻𝗼-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 🚀

📍 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Bidadi, Bengaluru

🏢 𝗪𝗼𝗿𝗸 𝗠𝗼𝗱𝗲: Onsite

🕒 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 8 – 10 Years

💼 𝗥𝗼𝗹𝗲: SAP AMS Project Manager — Techno-Functional

🌟 𝗥𝗼𝗹𝗲 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄

We are seeking a seasoned and hands-on 𝗦𝗔𝗣 𝗔𝗠𝗦 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 with a strong techno-functional background to lead and manage SAP Application Management Services — AMS support delivery.

The ideal candidate should have strong experience in managing complex SAP support ecosystems, driving SLA compliance, coordinating with cross-functional teams, and ensuring smooth support delivery for business-critical SAP applications.

This is an onsite role based out of Bidadi, dedicated to servicing a prominent automotive

🛠️ 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

✅ Lead and manage SAP AMS support delivery across SAP modules

✅ Manage complex SAP support ecosystems and ensure smooth service operations

✅ Drive SLA compliance, incident resolution, and support governance

✅ Coordinate with functional, technical, business, and cross-functional teams

✅ Track and manage incidents, service requests, change requests, and escalations

✅ Ensure timely issue resolution and effective communication with stakeholders

✅ Monitor support KPIs, SLA performance, and operational dashboards

✅ Manage daily / weekly status reporting, review meetings, and governance calls

✅ Work closely with business users and SAP teams for requirement understanding and issue closure

✅ Identify process improvements and drive continuous service improvement initiatives

✅ Support risk management, escalation handling, and delivery assurance

✅ Ensure high-quality AMS delivery for automotive business operations

🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀

✔️ 8 – 10 years of experience in SAP AMS / SAP Support delivery

✔️ Strong techno-functional background in SAP

✔️ Experience managing SAP Application Management Services — AMS

✔️ Proven experience in managing complex SAP support ecosystems

✔️ Strong understanding of incident, request, change, and problem management

✔️ Experience in SLA compliance, KPI tracking, and support governance

✔️ Ability to work with SAP functional and technical teams

✔️ Strong stakeholder management and client-facing communication skills

✔️ Experience in escalation management and risk handling

✔️ Strong reporting, documentation, and presentation skills

✔️ Ability to work independently in an onsite delivery environment

⭐ 𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀

✔️ Automotive industry experience

✔️ Experience working with manufacturing clients

✔️ Knowledge of SAP modules such as FI, CO, MM, SD, PP, PM, QM, or ABAP

✔️ Experience in ITIL-based support processes

✔️ Experience in continuous improvement and AMS transformation initiatives

✔️ Strong coordination skills with business users, vendors, and internal teams

📩 𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝗰𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀 𝗰𝗮𝗻 𝘀𝗵𝗮𝗿𝗲 𝘁𝗵𝗲𝗶𝗿 𝘂𝗽𝗱𝗮𝘁𝗲𝗱 𝗿𝗲𝘀𝘂𝗺𝗲 𝗮𝘁:

📧 people@ba-catalyst.com