Verified Job
Work from home
Sales Practitioner - Operations - NGCO(Customer Care)
Work from home
#598713
Remote / WFH
Job Description
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Encouraged to apply
Military encouraged
Full job description
THE WORK: Elevate your career with a focus on Customer Service Operations! You will be a Subject Matter Expert with deep knowledge and experience, utilizing your influencing and advisory skills to engage with multiple teams and contribute to key decisions. You will be responsible for providing solutions to clients and guiding multiple internal teams towards the solution. Join us in making a significant impact and driving excellence in customer service operations!
Collaborate with cross-functional teams to enhance our customer service proposition for clients across industries.
Develop effective solutions to client business needs.
Analyze customer feedback and operational data to identify areas for improvement.
Develop and implement strategies to optimize customer service performance.
Facilitate training sessions to promote best practices in customer service.
Monitor key performance indicators to ensure service excellence.
Ability to travel
Basic Qualifications:
Minimum of 8 years of experience across customer service and sales operations
Minimum of 3 years of experience managing mid to large customer service operations
Preferred Skills:
Bachelor's Degree
Expert proficiency in Customer Service Operations
Advanced proficiency in Deal Shaping
Advanced proficiency in Solution Architecture
Expert proficiency in Storytelling
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York, New Jersey or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $132,500 to $271,000
Colorado $132,500 to $234,100
District of Columbia $141,100 to $24+,300
Illinois $122,700 to $234,100
Minnesota $132,500 to $234,100
Maryland $122,700 to $216,800
New York/New Jersey $122,700 to $271,000
Washington $141,100 to $24+,300
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or ****** orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, ****** orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 88+-+00+, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Here’s how the job details align with your profile.
Job type
Full-time
Encouraged to apply
Military encouraged
Full job description
THE WORK: Elevate your career with a focus on Customer Service Operations! You will be a Subject Matter Expert with deep knowledge and experience, utilizing your influencing and advisory skills to engage with multiple teams and contribute to key decisions. You will be responsible for providing solutions to clients and guiding multiple internal teams towards the solution. Join us in making a significant impact and driving excellence in customer service operations!
Collaborate with cross-functional teams to enhance our customer service proposition for clients across industries.
Develop effective solutions to client business needs.
Analyze customer feedback and operational data to identify areas for improvement.
Develop and implement strategies to optimize customer service performance.
Facilitate training sessions to promote best practices in customer service.
Monitor key performance indicators to ensure service excellence.
Ability to travel
Basic Qualifications:
Minimum of 8 years of experience across customer service and sales operations
Minimum of 3 years of experience managing mid to large customer service operations
Preferred Skills:
Bachelor's Degree
Expert proficiency in Customer Service Operations
Advanced proficiency in Deal Shaping
Advanced proficiency in Solution Architecture
Expert proficiency in Storytelling
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York, New Jersey or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $132,500 to $271,000
Colorado $132,500 to $234,100
District of Columbia $141,100 to $24+,300
Illinois $122,700 to $234,100
Minnesota $132,500 to $234,100
Maryland $122,700 to $216,800
New York/New Jersey $122,700 to $271,000
Washington $141,100 to $24+,300
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or ****** orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, ****** orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 88+-+00+, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
