Verified Job
Sales
Sales Executive (B2C)- job post Wizard Lifestyle service Pvt. Ltd Delhi, Delhi
Sales
#792504
Remote / WFH
Wizard Lifestyle service Pvt. Ltd Delhi
Job Description
Full job description
Role Summary
Convert inbound and campaign-generated leads into paying retail customers, then own the relationship through delivery. You are the face of Wizard to individual customers — the person who understands what they need, quotes it correctly, and makes sure it actually gets done.
Key Responsibilities1. Lead Management & Conversion
Work the daily lead flow from Meta, Google, MyGate, society WhatsApp broadcasts, and society camps.
Call every assigned lead within the defined response window — speed of first contact is the single biggest driver of conversion.
Qualify the requirement, explain the relevant service, quote accurately, and close.
Maintain a personal conversion target agreed with the Operation Manager.
2. Service Consultation
Know the full B2C service portfolio in detail — documentation services, personal errands, concierge tasks, pickup and delivery, and related offerings.
Recommend the right service and the correct pricing tier for each customer.
Never over-promise on turnaround; a missed commitment costs more than a lost lead.
3. Order Creation & Handoff
Capture complete and accurate requirement details — customer details, documents required, addresses, deadlines, and special instructions.
Hand off cleanly to the Operations Executive. Incomplete handoffs are treated as your error, not Operations'.
4. Customer Relationship & Retention
Stay the customer's single point of contact through delivery and proactively update on progress.
Handle escalations before they become complaints.
Drive repeat business and referrals — retail customers with a good first experience are the cheapest acquisition channel we have.
5. Upselling & Wallet Share
Identify adjacent needs during conversation and cross-sell relevant services.
Track repeat purchase rate across your own customer base.
6. CRM Discipline
Log every lead, call, quote, and outcome in the CRM the same day.
Maintain accurate, current pipeline status at all times.
The CRM is the only record of what happened — if it isn't logged, it didn't happen.
7. Reporting
Submit daily call and conversion numbers, and a weekly pipeline review, to the Operation Manager.
Flag lead-quality issues early so marketing spend can be corrected.
Key Performance Indicators
Requirements
1–3 years in inside sales, telesales, customer service, or a B2C relationship role.
Strong spoken Hindi and English; comfortable on the phone for extended periods.
Consultative rather than pushy — this is a service business, not a hard-sell product.
Working knowledge of CRM tools and basic spreadsheets.
Graduate in any discipline.
Good to Have
Experience in concierge, hospitality, real estate, or home-services sales.
Prior exposure to society or community-based lead sources.
Compensation: Fixed + performance-linked incentive on conversion
Location: On-site, office-based
Pay: Up to ₹30,000.00 per month
Work Location: In person
Role Summary
Convert inbound and campaign-generated leads into paying retail customers, then own the relationship through delivery. You are the face of Wizard to individual customers — the person who understands what they need, quotes it correctly, and makes sure it actually gets done.
Key Responsibilities1. Lead Management & Conversion
Work the daily lead flow from Meta, Google, MyGate, society WhatsApp broadcasts, and society camps.
Call every assigned lead within the defined response window — speed of first contact is the single biggest driver of conversion.
Qualify the requirement, explain the relevant service, quote accurately, and close.
Maintain a personal conversion target agreed with the Operation Manager.
2. Service Consultation
Know the full B2C service portfolio in detail — documentation services, personal errands, concierge tasks, pickup and delivery, and related offerings.
Recommend the right service and the correct pricing tier for each customer.
Never over-promise on turnaround; a missed commitment costs more than a lost lead.
3. Order Creation & Handoff
Capture complete and accurate requirement details — customer details, documents required, addresses, deadlines, and special instructions.
Hand off cleanly to the Operations Executive. Incomplete handoffs are treated as your error, not Operations'.
4. Customer Relationship & Retention
Stay the customer's single point of contact through delivery and proactively update on progress.
Handle escalations before they become complaints.
Drive repeat business and referrals — retail customers with a good first experience are the cheapest acquisition channel we have.
5. Upselling & Wallet Share
Identify adjacent needs during conversation and cross-sell relevant services.
Track repeat purchase rate across your own customer base.
6. CRM Discipline
Log every lead, call, quote, and outcome in the CRM the same day.
Maintain accurate, current pipeline status at all times.
The CRM is the only record of what happened — if it isn't logged, it didn't happen.
7. Reporting
Submit daily call and conversion numbers, and a weekly pipeline review, to the Operation Manager.
Flag lead-quality issues early so marketing spend can be corrected.
Key Performance Indicators
Requirements
1–3 years in inside sales, telesales, customer service, or a B2C relationship role.
Strong spoken Hindi and English; comfortable on the phone for extended periods.
Consultative rather than pushy — this is a service business, not a hard-sell product.
Working knowledge of CRM tools and basic spreadsheets.
Graduate in any discipline.
Good to Have
Experience in concierge, hospitality, real estate, or home-services sales.
Prior exposure to society or community-based lead sources.
Compensation: Fixed + performance-linked incentive on conversion
Location: On-site, office-based
Pay: Up to ₹30,000.00 per month
Work Location: In person
