Retail Area Manager

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.By joining Chest Heart and Stroke Scotland (CHSS) as an Area Manager you can be the difference between people just surviving and really living.You will be part of Scotland’s leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a rangeof supported self management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke.You will lead one of our five newly formed areas, supporting a group of shops and the teams who make them special.You’ll:Inspire and coach Shop Managers, helping them grow and succeedDrive income and shape great customer experiences across your areaSupport volunteer recruitment and create a positive, inclusive cultureChampion high standards, compliance, and safe working practicesGet involved in new shop openings and the development of our estateBuild relationships in local communities to raise awareness and supportEncourage innovation and help bring new ideas to lifeBe a visible, hands-on leader through regular shop visits and weekend working on a rotaThis role is varied, purposeful, and full of opportunities to make a meaningful impact.What You’ll BringWe’re looking for someone who:Has experience leading across multiple retail sitesEnjoys developing people and helping others shineIs confident using data, KPIs, and commercial insight to drive decisionsCommunicates clearly, openly, and with compassionCan balance the practical demands of operations with a warm, people-first approachUnderstands the unique strengths and challenges of charity retailValues diversity, inclusion, and creating welcoming environments for allYou don’t need formal qualifications — what matters most is your leadership experience,your passion for retail, and your commitment to making a difference.Why Join Us?This is a chance to shape something new.You’ll step into a supportive team, influence how our structure beds in, and help us build consistency, confidence, and pride across our shops.You’ll have:The opportunity to lead meaningful changeA real voice in how we grow and improveA role where your work directly supports people across ScotlandA culture where we care about each other and celebrate success togetherMost importantly, you’ll be part of a charity that puts people at the heart of everything we do.