Verified Job
Clerical - Administrative
Resident Experience Manager
Clerical - Administrative
#36440
Remote / WFH
Metlifecare
Job Description
Deliver exceptional resident experiences in a beautiful, modern Retirement Village setting
Permanent role - 35 hours per week
Excellent Staff Benefits on Offer!
Are you passionate about people, community, and creating exceptional experiences?
About the role
We are seeking a dynamic Resident Experience Manager to help continue to shape our vibrant, welcoming Orion Point Village, based in Hobsonville. This is a village where our residents feel connected, supported, and truly at home.
This is a hands-on role where no two days are the same, from coordinating engaging events and wellness initiatives to supporting residents through key life transitions and building a strong sense of belonging across the village.
This is a Monday – Friday position – 10 – 4:30pm (35 hours per week)
Key Responsibilities include:
Lead the resident journey from first engagement through to move-in and ongoing village life.
Plan and deliver events, outings, and experiences that create a thriving community atmosphere.
Foster resident wellbeing, inclusion, and connection across all areas of village life.
Coordinate onboarding initiatives including welcome experiences, introductions, and buddy programmes.
Manage village communications, newsletters, digital platforms, and resident engagement tools.
Support residents to access wellness and assisted living services while maintaining independence and dignity.
Build strong relationships with residents, families, local community groups, and service providers.
Champion a resident-first culture and help bring the unique “village vibe” to life every day.
About you:
We are seeking a vibrant, enthusiastic person, who has excellent planning and coordination skills. Along with your passion for people, you are digitally savvy and have:
Experience in events, customer experience, hospitality, community engagement, or a similar people-focused role.
Highly organised, and confident building relationships with a wide range of people.
Love creating memorable and meaningful connections.
If you’re ready to make every day better for our residents and be part of a supportive, values-led team — we’d love to hear from you. Apply now!
About Us
Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,300 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 36 villages located around New Zealand and employs over 2000 staff.
Staff Benefits Include:
Paid wellness days per annum
1 paid day of leave to celebrate your birthday each year
Health Insurance - automatic cover free to all permanent staff
26 weeks of parental leave on full pay and 5 days paid leave for partners
KiwiSaver payments continued for those opted in over the age of 65 years
Employee assistance program (EAP)
Refer a friend incentive of up to $1500*
Access to thousands of online training modules and courses from some of the world's leading learning specialists
Education, Development and Training Support
How to Apply
Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home
Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page www.careers.metlifecare.co.nz/home to see our other current vacancies.
Follow us on our socials @metlifecarecareers
Please note that identification and work eligibility documentation is required with your application.
Job Details
Reference #
49399
Location(s)
Hobsonville
Expertise
Social Coordination
Job level(s)
Experienced, Management
Work type(s)
Permanent part-time
More details (document)
Resident Experience Manager JD Mar 2026.pdf
Permanent role - 35 hours per week
Excellent Staff Benefits on Offer!
Are you passionate about people, community, and creating exceptional experiences?
About the role
We are seeking a dynamic Resident Experience Manager to help continue to shape our vibrant, welcoming Orion Point Village, based in Hobsonville. This is a village where our residents feel connected, supported, and truly at home.
This is a hands-on role where no two days are the same, from coordinating engaging events and wellness initiatives to supporting residents through key life transitions and building a strong sense of belonging across the village.
This is a Monday – Friday position – 10 – 4:30pm (35 hours per week)
Key Responsibilities include:
Lead the resident journey from first engagement through to move-in and ongoing village life.
Plan and deliver events, outings, and experiences that create a thriving community atmosphere.
Foster resident wellbeing, inclusion, and connection across all areas of village life.
Coordinate onboarding initiatives including welcome experiences, introductions, and buddy programmes.
Manage village communications, newsletters, digital platforms, and resident engagement tools.
Support residents to access wellness and assisted living services while maintaining independence and dignity.
Build strong relationships with residents, families, local community groups, and service providers.
Champion a resident-first culture and help bring the unique “village vibe” to life every day.
About you:
We are seeking a vibrant, enthusiastic person, who has excellent planning and coordination skills. Along with your passion for people, you are digitally savvy and have:
Experience in events, customer experience, hospitality, community engagement, or a similar people-focused role.
Highly organised, and confident building relationships with a wide range of people.
Love creating memorable and meaningful connections.
If you’re ready to make every day better for our residents and be part of a supportive, values-led team — we’d love to hear from you. Apply now!
About Us
Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,300 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 36 villages located around New Zealand and employs over 2000 staff.
Staff Benefits Include:
Paid wellness days per annum
1 paid day of leave to celebrate your birthday each year
Health Insurance - automatic cover free to all permanent staff
26 weeks of parental leave on full pay and 5 days paid leave for partners
KiwiSaver payments continued for those opted in over the age of 65 years
Employee assistance program (EAP)
Refer a friend incentive of up to $1500*
Access to thousands of online training modules and courses from some of the world's leading learning specialists
Education, Development and Training Support
How to Apply
Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home
Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page www.careers.metlifecare.co.nz/home to see our other current vacancies.
Follow us on our socials @metlifecarecareers
Please note that identification and work eligibility documentation is required with your application.
Job Details
Reference #
49399
Location(s)
Hobsonville
Expertise
Social Coordination
Job level(s)
Experienced, Management
Work type(s)
Permanent part-time
More details (document)
Resident Experience Manager JD Mar 2026.pdf
