Reservations Executive

KEY OPERATIONAL RESPONSIBILITIES

Financial

Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.
Operational

Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
Ensure calculative overbooking.
Team Management

Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
General Duty

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
Ability to accept responsibility
Self-confidence, motivation, drive and tenacity

Qualifications

Minimum 2 years of experience in same position
Guest focused personality is essential
Prior experience working with Opera or a related system experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus Point. Read more