Verified Job
Receptionist
Reservations Associate
Receptionist
#767539
Remote / WFH
Suryagarh Collection
Job Description
Company Description Suryagarh Collection is a boutique hotel company dedicated to creating immersive hospitality experiences that celebrate heritage, culture, and sustainability. Each property offers authentic luxury, highlighting the distinctive character and traditions of its location. Guests enjoy thoughtfully curated stays that blend refined comfort with a strong sense of place. The team at Suryagarh Collection is driven by attention to detail, personalized service, and a commitment to responsible hospitality. Professionals joining the company can expect a collaborative environment that values creativity, cultural appreciation, and excellence in guest experience.
Role Description The Reservations Associate is responsible for managing room bookings and inquiries, ensuring accurate and timely reservation handling across phone, email, and online channels. This full-time, on-site role is based in Jaipur and involves daily interaction with guests, travel partners, and internal teams to confirm reservations, address special requests, and provide detailed information about hotel offerings. The role includes maintaining reservation records, updating booking systems, monitoring room availability, and supporting rate management under guidance from the revenue team. The Reservations Associate will collaborate closely with front office and sales to support smooth operations and contribute to guest satisfaction. The position also requires following standard procedures, handling payment-related information securely, and providing courteous, professional service at all times.
Qualifications
Strong customer service and communication skills, with a professional and courteous approach in person, over the phone, and in written correspondence.Ability to use reservation and property management systems, along with proficiency in basic computer applications (e.g., email, spreadsheets, documents).Attention to detail and organizational skills to manage multiple bookings, maintain accurate records, and follow standard operating procedures.Problem-solving skills and the ability to handle guest concerns, special requests, and last-minute changes effectively.Comfort working in a fast-paced hospitality environment, with flexibility to work different shifts, weekends, and holidays as needed.Prior experience in reservations, front office, or hospitality operations is preferred, though motivated candidates with related customer-facing experience will be considered.Good spoken and written English; additional local or international language skills are an advantage.Diploma or degree in hospitality, tourism, business, or a related field is beneficial. .
Role Description The Reservations Associate is responsible for managing room bookings and inquiries, ensuring accurate and timely reservation handling across phone, email, and online channels. This full-time, on-site role is based in Jaipur and involves daily interaction with guests, travel partners, and internal teams to confirm reservations, address special requests, and provide detailed information about hotel offerings. The role includes maintaining reservation records, updating booking systems, monitoring room availability, and supporting rate management under guidance from the revenue team. The Reservations Associate will collaborate closely with front office and sales to support smooth operations and contribute to guest satisfaction. The position also requires following standard procedures, handling payment-related information securely, and providing courteous, professional service at all times.
Qualifications
Strong customer service and communication skills, with a professional and courteous approach in person, over the phone, and in written correspondence.Ability to use reservation and property management systems, along with proficiency in basic computer applications (e.g., email, spreadsheets, documents).Attention to detail and organizational skills to manage multiple bookings, maintain accurate records, and follow standard operating procedures.Problem-solving skills and the ability to handle guest concerns, special requests, and last-minute changes effectively.Comfort working in a fast-paced hospitality environment, with flexibility to work different shifts, weekends, and holidays as needed.Prior experience in reservations, front office, or hospitality operations is preferred, though motivated candidates with related customer-facing experience will be considered.Good spoken and written English; additional local or international language skills are an advantage.Diploma or degree in hospitality, tourism, business, or a related field is beneficial. .
