Reservation Associate

Responsibilities

Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
Check on the internal booking system and make the booking for the guest.
Obtain payment information and run credit/debit card payments when required.
Assist guests with booking transport such as taxis and giving directions where required.
Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
Take and manage online booking through the online booking system.
Provide outstanding customer service to all guests at all times.
Follow up with guests who may have had an issue with online or telephone bookings.
Manage the booking schedule effectively.
Arrange or rearrange dates with clients when there is no space for their selected dates.
Ensure management and receptionist staff are kept uptodate with bookings. Read more