Reservation Agent - Hotel Windrow

Job highlights
Identified by Google from the original job post
Qualifications
Strong verbal written communication skills required
Benefits
Eligibility of perks is dependent upon job status
Hourly Pay Range: $18-$20 DOE
Tip/Tip Pooling Eligible
Get Paid Daily (Make any day payday)
Paid Time off Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions so much more)
Responsibilities
Lead with your enthusiasm; connecting each guest to the trip of their dreams
You are the multitasking whiz responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations
Your skilled use of sales and suggestive selling techniques, combined with your genuine passion for creating incredible experiences for guests, drives occupancy and revenue increases
The Brass Tacks
Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-upcalls and paging guests in accordance with established standards
Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa
Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue
Assists the Sales Marketing Team by entering group bookings and VIP reservations
Receives, sorts and distributes guest mail, messages and faxes
Maintains confidentiality of all guest information and pertinent hotel data
Keeps accurate and complete records of reservations, messages and other required information
Assists fellow Front Office team members when possible and appropriate
Job description
Reservation Agent | Hotel Windrow

Wanderlust at heart? Make travel dreams come true every day. Lead with your enthusiasm; connecting each guest to the trip of their dreams. You are the multitasking whiz responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. Your skilled use of sales and suggestive selling techniques, combined with your genuine passion for creating incredible experiences for guests, drives occupancy and revenue increases. Reservationists directly support the Front Office Team and Sales Marketing Team with group bookings, VIP reservations and more.

Let’s start off with the most important part - what’s in it for you:

The Perks
• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $18-$20 DOE
• Tip/Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks
• Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-upcalls and paging guests in accordance with established standards.
• Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
• Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
• Assists the Sales Marketing Team by entering group bookings and VIP reservations.
• Receives, sorts and distributes guest mail, messages and faxes.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages and other required information.
• Assists fellow Front Office team members when possible and appropriate.

The Nitty Gritty
• Minimum 1 year customer service experience preferred
• Previous PBX/Multi-line phone experience in hospitality strongly preferred
• Strong verbal written communication skills required

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Located in the heart of downtown and locally owned, Hotel Windrow was designed to celebrate Ellensburg culture, where small-town hospitality blends with modern amenities to decorate the 5+ guest rooms, the renovated Elks Grand Ballroom, an additional 3,000 square feet of thoughtfully appointed event spaces, Top of the ‘Burg rooftop space, and a large art collection showcasing the work of local and regional artists.

Hotel Windrow is the home of Elk Kitchen +Wine Bar, the newest spot to connect and enjoy each other’s company with grab-and-go options in the mornings to bites and flights in the evenings. Continuing our celebration of our Central Washington, Hotel Windrow hosts local pop-ups and businesses such as Fidelina’s Taqueria and Lutong Pinoy as offerings for guests and locals alike.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members. Read more