Reporting Analyst

Full job description
Posted: 06/06/2025
Closing Date: 23/06/2025
Job Type: Fixed Term
Location: Sydney
Job Category: Banking and Financial Services,Insurance Superannuation
Job Description
Your new role

We’re seeking a proactive and collaborative Reporting Analyst to deliver data analytics and insights that drives strategies for improved outcomes for the CSC and our customers.

This role will play an important part in supporting the Senior Reporting Analysts with monitoring, analysing and interpreting operational trends through scheduled monthly and quarterly reports. It will also be pivotal in the development of research and analytics deliverables using appropriate data analysis, visualisation and presentation techniques.

If you’re excited to be a part of a high preforming team with the opportunity to grow your skills, influence the business and contribute to customer excellence, we encourage you to apply.

Key responsibilities

Manage and enhance existing dashboards and reports across platforms like Tableau, Salesforce and Genesys
Assist the Senior Reporting Analysts with time-sensitive and core operational reporting activities
Partner with internal and external stakeholders to interpret business needs and design fit-for-purpose reporting solutions
Build operational and management reports that track key performance indicators and operational metrics
Support data analysis, trend identification and insight generation to inform strategic decisions
Communicate complex technical concepts and insights clearly to non-technical audiences across the business
Please note: we welcome applications from candidates across Australia who have appropriate working rights for the duration of the contract and a suitable home office setup.

What you need to excel

You must be an Australian Citizen or Permanent Resident
Minimum 2 years data analysis and insight experience
Tertiary qualifications in economics, statistics, mathematics, engineering, science, information technology or computer science highly desired
Proficiency in Tableau for building and maintaining interactive dashboards
Proven experience in uncovering trends and patterns in data to generate actionable insights
Strong communication skills with the ability to translate data into meaningful insight
A genuine and collaborative team player who contributes positively to team dynamics
Familiarity with contact centre operations, telephony systems and workforce management software would be advantageous
What you’ll get in return

12-month fixed term role with flexible/remote working arrangements
Opportunity to help transform the way we approach reporting and data-driven storytelling across the organisation
Use your insights to shape strategic outcomes and influence decision making
Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.
How do I apply?

To apply for this opportunity please include (a brief cover letter outlining your suitable skills and interest in the position and) your current resume. For questions or more information about this opportunity, please reach out to recruitment@csc.gov.au

Applications close: Wednesday 18 June 2025
Please note: Agency submissions will not be considered for this position
Why CSC? - The drive to make a difference.

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

More about CSC:

Visit our careers page to discover more about CSC, our core competencies and employee benefits: https://www.csc.gov.au/Members/About-CSC/Career

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