Verified Job
Customer Support / TeleCaller
Rental Consultant - Calgary
Customer Support / TeleCaller
#700263
Remote / WFH
Job Description
PRINCIPAL FOCUS:
Under the direction of Rentals management, the Rentals Consultant is responsible for providing professional, knowledgeable advice and assistance to customers to ensure they rent the required equipment to meet their needs providing service on time with a great customer experience.
PRIMARY RESPONSIBILITIES:
Provision of best-in-class service to customers
Assess and analyze customer requests in person, via emails or through phone calls and when prepping equipment, to ensure that the best solution is provided for the customer’s needs.
Stay current on rental products through training, research, and industry engagement.
Assist with coverage of Photo and Video Sales Customer service as needed
Maintain a well-organized environment, securing rental equipment and providing customers with a professional rentals experience.
Work on other various projects and tasks assigned by management.
When Preparing Equipment:
Prep equipment orders accurately and on time
Ensure all rental orders are complete, and equipment is tested, and in excellent working condition.
Accurately update and maintenance rental systems and software
When Providing Front Counter Service:
Create complete rental solutions through:
Offering attachments and other equipment suggestions to meet customer needs when appropriate
Follow up on quotes
Follow up calls to previous customers to ensure all rental needs are being met and create value added exceptional service
When Providing Client Communications Service:
Ensure our customers feel cared for in an efficient and timely basis through:
Timely response to online queries, phone calls and emails
Timely resolution to customer requests and needs providing recommendations and alternative equipment solutions
Efficient completion and processing of orders
Investigation and resolution on outstanding orders.
COMPETENCIES:
Excellent interpersonal skills to deal with all types of people in a positive manner
Excellent communications skills both in terms of clear conversational skills and listening/hearing the customer and providing clear information back to the customer.
Excellent command of the English language. Bilingual English/French would be an asset.
Detailed and accurate.
Ability to multi-task.
Comfortable working in a fast-paced environment.
Presents a professional image to match the Vistek brand.
Able to lift 40 lbs.
QUALIFICATIONS AND EXPERIENCE:
Graduate of a recognized college or university photographic or video program or relevant experience
Minimum of one year working in an industry environment
Competent in Microsoft suite
Comfortable using computerized inventory or other ERP system
Previous retail experience is considered a definite asset.
Working on weekends is required.
Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
Not accepting phone calls or recruitment agencies, thank you for your understanding.
Under the direction of Rentals management, the Rentals Consultant is responsible for providing professional, knowledgeable advice and assistance to customers to ensure they rent the required equipment to meet their needs providing service on time with a great customer experience.
PRIMARY RESPONSIBILITIES:
Provision of best-in-class service to customers
Assess and analyze customer requests in person, via emails or through phone calls and when prepping equipment, to ensure that the best solution is provided for the customer’s needs.
Stay current on rental products through training, research, and industry engagement.
Assist with coverage of Photo and Video Sales Customer service as needed
Maintain a well-organized environment, securing rental equipment and providing customers with a professional rentals experience.
Work on other various projects and tasks assigned by management.
When Preparing Equipment:
Prep equipment orders accurately and on time
Ensure all rental orders are complete, and equipment is tested, and in excellent working condition.
Accurately update and maintenance rental systems and software
When Providing Front Counter Service:
Create complete rental solutions through:
Offering attachments and other equipment suggestions to meet customer needs when appropriate
Follow up on quotes
Follow up calls to previous customers to ensure all rental needs are being met and create value added exceptional service
When Providing Client Communications Service:
Ensure our customers feel cared for in an efficient and timely basis through:
Timely response to online queries, phone calls and emails
Timely resolution to customer requests and needs providing recommendations and alternative equipment solutions
Efficient completion and processing of orders
Investigation and resolution on outstanding orders.
COMPETENCIES:
Excellent interpersonal skills to deal with all types of people in a positive manner
Excellent communications skills both in terms of clear conversational skills and listening/hearing the customer and providing clear information back to the customer.
Excellent command of the English language. Bilingual English/French would be an asset.
Detailed and accurate.
Ability to multi-task.
Comfortable working in a fast-paced environment.
Presents a professional image to match the Vistek brand.
Able to lift 40 lbs.
QUALIFICATIONS AND EXPERIENCE:
Graduate of a recognized college or university photographic or video program or relevant experience
Minimum of one year working in an industry environment
Competent in Microsoft suite
Comfortable using computerized inventory or other ERP system
Previous retail experience is considered a definite asset.
Working on weekends is required.
Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
Not accepting phone calls or recruitment agencies, thank you for your understanding.
