Receptionist/Patient Care

Role – Receptionist

Key Responsibilities Patient Experience & Front Desk Management  Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.  Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times.  Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment. Patient Scheduling and Coordination  Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.  Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery. Billing, Payment Collection & Reconciliation  Accurate Billing: Generate bills promptly and accurately for services rendered.  Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.  Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager. Stock and Inventory Management  Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.  Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages. Housekeeping & Maintenance Supervision  Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times.  Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC, plumbing) immediately by coordinating with registered vendors. Therapy Material Handling  Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily, precisely as per individual treatment plans. Qualifications & Skills  Previous experience in a front desk or customer service role, preferably in a healthcare or wellness setting.  Excellent communication and interpersonal skills, with a patient-first approach.  Strong organizational abilities and attention to detail.  Proficiency in scheduling software and basic computer applications.  Ability to handle multiple tasks efficiently in a fast-paced environment.  A compassionate and empathetic demeanor.  Any Graduate What We Offer  [List benefits here, e.g., "Competitive salary," "Health benefits," "A supportive team environment," "Opportunities for growth and development."] Join us on this transformative journey. Together, we can make Ayurveda the cornerstone of holistic well-being and healthcare for all. If interested, please mail your resume to hrrecruitment@pravaayu.com , ritika.kapadia@pravaayu.com

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Weekend availability
Supplemental Pay:

Yearly bonus
Language:

English (preferred)
Work Location: In person