Quality Manager

Date: 20 Jan 2025

Location:

Stalbridge Dorset, GB

Place of Work: On-Site

Employee Shift: Monday to Friday 8.30 - 17.00 with some flexibilty

Company Description

We are FBC UK, Fox's Burton's Companies! ……And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).

FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.

We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger Rocky, to name just a few. We are proud manufacturing partners to some of the biggest UK retailers and household names. We bake our incredible biscuits at eight bakeries across the UK, located at Isle of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley Dorset and our HQ in St Albans. Together, we employ circa 4,000 amazing colleagues across all our locations.

We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming UK Market Leader.

Whilst we know that we have delicious products we also know that that the key ingredient to our success is our people, and the passion we have for our brands. You could be the jammy to our dodger, party ring to our Fox’s or the choc-chip to our Maryland?! We knead people with innovative ideas, an entrepreneurial spirit, and the commitment to drive FBC UK to success.

We are committed to building an inclusive workforce that feels empowered to build a fulfilling and successful career. By embracing diversity, equity, and inclusion (DEI) we create a supportive environment for people to thrive and strive to have more positive impact.

We understand that having formal and on-the-job learning opportunities is key to our colleagues’ professional and personal growth. We are committed to providing an environment where everyone can learn from each other and grow through a variety of learning experiences.

Our colleagues make our business special. With strong community values, we believe FBC UK is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each other whilst meeting our business goals.

About The Role

As a Quality Manager, you will lead, manage and develop the Quality department in order to ensure that all Thomas Fudge products are produced safe, legal, meeting and exceeding quality standards, customer specification and COP. You'll work effectively, and ensure that Food Safety, Integrity, Quality and Legality are maintained within the business.

Main Responsibilities
• Develop and maintain good working relationships with all departments to promote a sense of team working and common purpose in the achievement of Technical and Company goals.
• Recruit, motivate and develop the quality team to ensure they achieve the goals and targets agreed in their role profiles and performance review meetings.
• Can deputise for the Technical Manager with regard to customer and supplier interaction at site level, able to deal with additional delegated tasks.
• Manage customer specification generation from initiation to launch. Ensure critical path procedures are adhered to, and record sheets completed in line with customer requirements.
• Ensure information provided on new specifications is accurate and to customer expectations.
• Accurately complete new line forms, scorecards, SAQ and any other customer requirements in a timely manner.
• Management and maintenance of Raw Material, Packaging Specifications, Suppliers and service providers; Ensure review is conducted annually, that all specs are signed or formally approved. All new specifications and approval to be in-place in line with in-house and customer launch paths. Specifications to be readily accessible to all applicable staff. The management of this process in terms of new material specifications falls specifically within your remit.
• Manage and create necessary systems and documentation relating to specifications and supplier approval to achieve legislative, customer and accreditation requirements, including ingredient and packaging risk assessment.
• Management of artwork approval and revisions. Pack copy review and origination to be conducted as required and to set deadlines
• Managing/updating Auto Coding database barcode spreadsheet. Manage creation and approval of new labels
• Manage and investigate customer complaints and maintain complaints database, completion of reports
• Key personnel are notified immediately in the event of incidents that could severely affect customer supply
• Support on site audits by third parties.
• Ensure that requirements of critical control points detailed in HACCP plans are monitored and adhered to; Auditing of paperwork generated by Production must be underpinned by physical checks made by Quality team
• Ensure that key Technical standards are met on a daily basis; Key controls are monitored and verified through own checks against factory QA paperwork.
• Ensures that taste panels are completed daily and results actioned and communicated
• Responsible for ensuring that internal calibration checks are carried out to requirements.
• Management of GMP and NCN log
• New product launches: transferring all key information and ensuring all relevant documentation is in place prior to first production
• Provide support where necessary to other areas technical function to enable departmental targets and deadlines to be achieved

Who We Are Looking For
• Proven experience within the quality function, ideally within food manufacturing.
• Experience in an FMCG environment is essential.
• Strong written and verbal communication skills with all stakeholder levels.
• Ability to multitask and understand departmental priorities.
• Excellent accuracy and attention to detail skills.
• Excellent influencing and facilitating skills.
• Previous team management experience is desirable, with the ability to motivate and mentor teams.
• Computer literate with a working knowledge of all Microsoft office packages.
• Self-motivated and ability to work autonomously.
• Food Hygiene Level 3 (Desirable).
• HACCP Level 3 (Desirable).

Diversity Statement

FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding. Read more