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Quality Analyst - BPO VOICE

Hyderabad, Telangana
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#16757
Remote / WFH
Writer Corporation

Job Description

Key responsibilities:

Call Quality Monitoring:
Monitor and evaluate Inbound/Outbound calls made by tele-caller agents to potential Delivery Executives (DEs) for onboarding or rejoining.
Assess agents communication skills, adherence to scripts, SOP compliance, and accuracy in providing information.
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