Qgenda Program Coordinator

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What we Offer
Career Growth Opportunities
A Culture anchored in a strong sense of belonging
Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
401k (Discretionary match)
Generous PTO
8 Paid Holidays
Equipment Provided for Remote Roles
Overview

The QGenda Program Coordinator supports the accuracy, integrity, and efficiency of timekeeping and scheduling workflows within QGenda. This role is responsible for reviewing, validating, and documenting time punch activity, approving locum time sheets, identifying discrepancies or patterns of concern, and ensuring timely follow-up with clinicians and scheduling teams. The Program Coordinator plays a key role in maintaining clean data, reducing administrative burden on onsite leadership, and reinforcing compliance with organizational timekeeping standards.

Essentials Duties and Responsibilities

Time Punch Review & Validation

Review all QGenda time punch flags, including yellow triangle alerts, extended clock times, missed punches, and other system-identified discrepancies
Prioritize and resolve “first-level” issues quickly, escalating more complex or unclear items to the Scheduler or SOS as appropriate
Evaluate whether extended clock times indicate a forgotten clock-out or require additional clarification from the clinician
Confirm whether submitted edits or added punches are one-time occurrences or part of a recurring pattern that requires intervention
Locum Timesheet Review & Approval
Review and approve locum provider timesheets in QGenda to ensure accuracy and compliance with contract requirements
Verify that locum clinicians’ clocks are properly set and submit accurate time punches before approving timesheets
Communicate with locum agencies (e.g., D&Y) to reinforce expectations for proper clock-in/clock-out procedures and resolve discrepancies
Identify and address patterns of incorrect or incomplete timekeeping among locum providers, escalating concerns when necessary
Documentation & Audit Readiness
Ensure all approved edits, added punches, and timesheet approvals include clear, defensible notes that explain the reason for the adjustment
Maintain consistent documentation practices to support future audits or inquiries, including long-term lookbacks if needed
Utilize QGenda reporting tools to identify whether a punch was edited or added and ensure notes accurately reflect the action taken
Pattern Recognition & Issue Escalation
Identify trends such as repeated missed punches, habitual edits, or schedulers routinely accepting edits without clinician correction
Notify appropriate leadership when patterns indicate training needs, workflow issues, or non-compliance
Collaborate with locum agencies and internal teams to reinforce expectations and correct recurring issues
Communication & Follow‑Up
Contact clinicians directly when clarification is needed regarding missing information, questionable edits, or inconsistent timekeeping behavior
Send timely emails to address concerns, reinforce expectations, and ensure clinicians understand proper clock-in/clock-out procedures
Coordinate with schedulers and SOS team members when outstanding items require their review or decision-making
Collaboration & Support
Work closely with leadership, schedulers, and SOS teams to ensure timekeeping accuracy without shifting unnecessary workload
Support continuous improvement of QGenda workflows by identifying inefficiencies or recurring issues
Job Requirements:

Qualifications / Experience
Experience with QGenda or similar scheduling/timekeeping platforms preferred
Strong attention to detail with the ability to identify patterns, inconsistencies, and potential compliance risks
Excellent written communication skills, especially in documenting timekeeping decisions
Ability to work independently, prioritize tasks, and manage a high volume of time punch and time sheet reviews
Professional judgment and discretion when handling sensitive or audit‑relevant information
Highly organized and proactive
Comfortable reviewing data and making decisions based on system flags and patterns
Confident in communicating with clinicians, locum agencies, and leadership to resolve discrepancies
Committed to maintaining accurate, defensible timekeeping and timesheet records
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Job Snapshot
Employee Type
Full-Time
Location
USA (Remote)
Job Type
Admin - Clerical
Experience
Not Specified
Date Posted
01/26/2026