Program Support Manager, Centre of Excellence

Full job description
Agency Purpose

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

The AEC’s values and commitments

The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

The Team

The Indigo Product and Design Branch sits within the Enterprise Transformation Group of the Australian Electoral Commission (AEC). The Group as a whole is responsible for planning, designing and providing oversight of the Election Systems Modernisation Program (the Indigo Program) and the agency’s transformation agenda.

The Indigo Program is a once in a generation modernisation program to improve the delivery of election and roll management services. This role will contribute to a broad program that will position the agency to handle a significant uplift in their service delivery.

The role sits within the Service Design Business Analysis, Centre of Excellence. The team supports the Indigo Program by managing and guiding a large cohort of staff to achieve success. The team also consists of leaders who forecast and allocate staff across the Indigo Program and organise recruitment activities where necessary.

The Opportunity

As the teams Program Support Manager, you will be responsible for the wellbeing and ongoing administration of the staff within the Centre of Excellence, working autonomously with limited supervision.

You will have excellent relationship management skills, forming and maintaining positive working relationships across the agency. You will have experience in managing or mentoring a team to achieve success.

You will be involved in the development and preparation of high-quality and sensitive documentation, including presentations and briefings which will be presented to senior leaders across the Program.

To excel you’ll have:

Experience effectively managing competing priorities, with an ability to remain calm under pressure and respond flexibly to change and uncertainty.
Proven ability to lead or mentor a team of people to achieve success.
Confidence and ability to effectively inform, collaborate and negotiate with team members, business areas and external stakeholders at all levels of seniority.
Proven ability to identify opportunities for improvement, exploring new ideas and implementing initiatives.
Proven ability to make sensitive and complex decisions using professional judgement.
Eligibility

AEC employees must be Australian citizens.
Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
Applicants are required to consent to, undergo, obtain and maintain a character clearance.
Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role. Read more