Professional Services Consultant - Remote/Hybrid

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Would you like the opportunity to drive change and play an important role in which you'll impact the success of our clients digital transformation strategies, working on new upcoming projects in the ANZ region?

Can you use your creativity and problem-solving skills to overcome technical challenges and provide best in class solutions to clients needs?

We’re looking for a Professional Services Consultant to join our team in Sydney, Australia. Read on for more information…

Your role in our future

You will be an important member of our Professional Services team, dedicated to the success of customers’ virtualization strategies and their implementations. With your colleagues you will ensure that customers successfully implement Quadient’s solutions, and as a Professional Services Consultant, you will influence the success of each implementation, forming a vital link between the customer and Quadient.

You will lead the implementation and configuration of Quadient CCM solutions, such as Inspire Flex and Inspire Evolve, collaborating with clients to gather requirements, analyse business processes, and design customized solutions that meet their needs.

You will develop and document workflows and communication templates based on best practices and industry standards, and you’ll provide technical expertise and guidance to project teams, including developers, and other consultants.

You will conduct system testing, troubleshooting, and performance optimization to ensure the successful deployment of CCM solutions, and you will deliver training and knowledge transfer sessions to clients and internal stakeholders.

Your profile

You have proven experience in implementing and configuring Customer Communication Management solutions, and you posess strong technical skills in document composition, template design, data integration, and workflow automation.
You’ve a technical mindset; you're able to demonstrate working knowledge or recent experience with scripting languages (Java), application development, databases and analytical tools and design functional specifications.
You can demonstrate your excellent communication and interpersonal skills, and your ability to interact effectively with both clients and internal team members, building strong relationships that deliver mutual benefits.
You are independent and can demonstrate your ability, initiative and accountability, in executing broad assignments, requiring minimal direction
You’re well organized with a healthy sense of urgency, you’re able to set, communicate, and independently solve problems and meet challenging deadlines with competing priorities.
Although not essential, you may have knowledge and experience with the following: Container technology such as Docker and Kubernetes; DevOps tools such as OpenShift, Jenkins, Chef and Puppet; Cloud solutions such as Microsoft Azure, Amazon AWS and Google Cloud Platform
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

Rewards Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics. Read more