Processing Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As a processing officer you will provide data entry support to EML in order for us to proactively manage workers’ compensation claims. In this position, you will be working quickly and accurately to provide data-entry services to the business by performing a high volume of data processing work.
This is a casual position, based in our Melbourne CBD office with flexibility to work from home once fully trained.
YOUR RESPONSIBILITIES
Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
Accurate and timely processing of payments and reimbursements
High volume of data entry related activities
Management of incoming and outgoing medical documentation
Analyse the data to identify the correct claim to complete data entry
Analyse information currently in the claims system to identify whether the account is a duplicate
ABOUT YOU
Good attention to detail and organisational skills
Demonstrated exceptional customer service skills
Ability to take direction and follow instructions and work as part of a team
Knowledge of the relevant worker’s compensation legislation and regulations
Minimum typing speed of 40 wpm with a 95% accuracy rate
Previous experience in worker’s compensation insurance would be advantageous
WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Read more