Process Trainer in BPO

Job Description
:
• Tech Mahindra LTD_ Chennai _ Hiring for Process Trainer in E Commerce Domain*

Job Responsibilities-
• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal External Calibrations
• Manage Knowledge Check for New Hires Production Staff
• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-
• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Experience in any product/process/soft skill/up-skilling training
• Open to Work in 24X7, 6 days working Rotational

Candidate Profile:

Desired Candidate Profile-
• Min Graduate (Any) mandater
• Min years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
• Overall 3 years experience.
• Strong understanding of and experience in product training in domestic / International BPO domain
• Looking for immediate joiner (will add to advantage)

Salary- Best in Industry Read more