Verified Job
Customer Support / TeleCaller
Principal Citizen & Customer Engagement Specialist
Customer Support / TeleCaller
#726869
Remote / WFH
Auckland Council
Job Description
Help Aucklanders provide the opportunity to influence the decisions that shape Tāmaki Makaurau.
Lead high profile engagement programmes across Auckland Council
Partner with senior leaders, elected members and diverse communities
Help build trust through meaningful public participation
Exciting secondment opportunity until the end of 2026
He angitūtanga: The opportunity
The role of the engagement unit is to bring the diverse voices of Aucklanders into decision making.
As our Principal Citizen & Customer Engagement Specialist within the Citizen Engagement Team, you'll help encourage all Aucklanders to have a genuine voice in shaping the future of our city. From citywide initiatives to local priorities, you'll lead strategic engagement that connects communities with decision makers and helps deliver better outcomes for Tāmaki Makaurau.
Working alongside senior leaders, elected members and business partners, you'll provide expert advice on engagement strategy, lead complex consultation programmes, and champion best practice engagement across Auckland Council. You'll play a key role in strengthening engagement capability across the organisation, promoting excellence in engagement and helping shape how Council listens to diverse communities.
No two days are the same. One day you could be leading a major regional consultation, leading the Auckland Conversations Programme, or running a deliberative democracy style project. The next you could be coaching project teams, mentoring junior members of the team, supporting elected members with tailored engagement advice, or driving continuous improvement across engagement practice in the organisation.
In this role, you'll:
Design, advise and deliver high-quality engagement and consultation programmes across a diverse portfolio of work
Provide trusted strategic advice to senior leaders, elected members and project teams on engagement design and delivery
Lead the Auckland Conversations Programme and other high profile engagement initiatives
Lead and support major regional consultations, such as Long-Term Plan in line with Auckland Council's Significance and Engagement Policy
Champion best practice engagement and promote Auckland Council's unique governance model
Build strong partnerships with communities, and internal and external stakeholders
Lead continuous improvement initiatives that strengthen engagement capability and delivery across Council
He kōrero mōu: About you
You're a strategic engagement professional who knows how to bring people together.
You thrive in complex environments, build trusted relationships with ease, and can confidently navigate competing priorities while delivering meaningful engagement outcomes. You're equally comfortable providing strategic advice to senior decision makers as you are working alongside communities to ensure diverse voices are heard.
Success in this role centres on your ability to influence others, strengthen engagement capability, and build lasting relationships across Auckland Council and the wider community.
You'll bring:
Extensive experience in stakeholder or community engagement
Experience delivering complex engagement or consultation programmes
Strong political awareness and an understanding of local or central government
Outstanding communication, facilitation and relationship management skills
The confidence to influence senior stakeholders and provide strategic advice
Ngā āhuatanga kei a mātou: What we offer
You will be part of a dynamic, high achieving and supportive team where your mahi will directly impact the lives of over 1.8 million Aucklanders. Based in Albert Street, and part of the wider Engagement Unit, our anchor days in the office are Tuesdays and Wednesdays and you have the opportunity to work from home if you wish on the other days.
We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.
Together, we can create a Tāmaki Makaurau we can all be proud of.
View a snapshot of some of our employee benefits HERE
This is a secondment or fixed-term opportunity (to cover another secondment) until end December 2026.
We are seeking to appoint a suitable candidate for this role as quickly as possible. Interviews are scheduled to commence from 13 July, so early applications are strongly encouraged.
Me Tono Ināianei!: Apply Now!
Applications close: Wednesday 8th July 11:59pm
Find a copy of the position description HERE
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Show less
Lead high profile engagement programmes across Auckland Council
Partner with senior leaders, elected members and diverse communities
Help build trust through meaningful public participation
Exciting secondment opportunity until the end of 2026
He angitūtanga: The opportunity
The role of the engagement unit is to bring the diverse voices of Aucklanders into decision making.
As our Principal Citizen & Customer Engagement Specialist within the Citizen Engagement Team, you'll help encourage all Aucklanders to have a genuine voice in shaping the future of our city. From citywide initiatives to local priorities, you'll lead strategic engagement that connects communities with decision makers and helps deliver better outcomes for Tāmaki Makaurau.
Working alongside senior leaders, elected members and business partners, you'll provide expert advice on engagement strategy, lead complex consultation programmes, and champion best practice engagement across Auckland Council. You'll play a key role in strengthening engagement capability across the organisation, promoting excellence in engagement and helping shape how Council listens to diverse communities.
No two days are the same. One day you could be leading a major regional consultation, leading the Auckland Conversations Programme, or running a deliberative democracy style project. The next you could be coaching project teams, mentoring junior members of the team, supporting elected members with tailored engagement advice, or driving continuous improvement across engagement practice in the organisation.
In this role, you'll:
Design, advise and deliver high-quality engagement and consultation programmes across a diverse portfolio of work
Provide trusted strategic advice to senior leaders, elected members and project teams on engagement design and delivery
Lead the Auckland Conversations Programme and other high profile engagement initiatives
Lead and support major regional consultations, such as Long-Term Plan in line with Auckland Council's Significance and Engagement Policy
Champion best practice engagement and promote Auckland Council's unique governance model
Build strong partnerships with communities, and internal and external stakeholders
Lead continuous improvement initiatives that strengthen engagement capability and delivery across Council
He kōrero mōu: About you
You're a strategic engagement professional who knows how to bring people together.
You thrive in complex environments, build trusted relationships with ease, and can confidently navigate competing priorities while delivering meaningful engagement outcomes. You're equally comfortable providing strategic advice to senior decision makers as you are working alongside communities to ensure diverse voices are heard.
Success in this role centres on your ability to influence others, strengthen engagement capability, and build lasting relationships across Auckland Council and the wider community.
You'll bring:
Extensive experience in stakeholder or community engagement
Experience delivering complex engagement or consultation programmes
Strong political awareness and an understanding of local or central government
Outstanding communication, facilitation and relationship management skills
The confidence to influence senior stakeholders and provide strategic advice
Ngā āhuatanga kei a mātou: What we offer
You will be part of a dynamic, high achieving and supportive team where your mahi will directly impact the lives of over 1.8 million Aucklanders. Based in Albert Street, and part of the wider Engagement Unit, our anchor days in the office are Tuesdays and Wednesdays and you have the opportunity to work from home if you wish on the other days.
We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.
Together, we can create a Tāmaki Makaurau we can all be proud of.
View a snapshot of some of our employee benefits HERE
This is a secondment or fixed-term opportunity (to cover another secondment) until end December 2026.
We are seeking to appoint a suitable candidate for this role as quickly as possible. Interviews are scheduled to commence from 13 July, so early applications are strongly encouraged.
Me Tono Ināianei!: Apply Now!
Applications close: Wednesday 8th July 11:59pm
Find a copy of the position description HERE
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Show less
