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Executive Housekeeper
Fairmont Hotels Resorts is committed to providing our Colleagues and Leaders with the tools they need to thrive in their chosen career with us. Showcase your passion for our service culture as an Executive Housekeeper, where you will be responsible to ensure standards of excellence in performance is achieved both within Housekeeping related responsibilities and as an ambassador for Housekeeping with other team players throughout the hotel.
Hotel Overview:
FRHI, a leader in the global hotel industry, Fairmont Hotels Resorts offers guests an extraordinary collection of iconic luxury properties, including New York s The Plaza, Shanghai s Fairmont Peace Hotel and London s The Savoy. We are proud to extend this tradition of hospitality to our first destination in India, the exquisite Fairmont Jaipur opened on +th August 2012.
As the stunning capital of the Indian state of Rajasthan, Jaipur known as the Pink City beckons with a host of wonderful attractions, from breathtaking architecture to lush greenery to bustling avenues. Embracing this rich and colourful setting is Fairmont Jaipur, a modern landmark built in the tradition of the region s grand Mughal palaces. Amid pristine gardens and elegant water features, the hotel offers 1++ spacious, beautifully appointed guest rooms featuring traditional decor, large bathrooms and the utmost in luxurious details. Adding to the conveniences the hotel also includes a selection of exclusive restaurants- Zoya for international cuisine, the Tea lounge Anjum, that brings a new dimension of service in the fine art of tea tasting, library bar Aza and the Cigar Diwan, (60, 000 square feet) of conference space, the largest in the region. With Fairmont Jaipur, we are excited to introduce a new audience to the understated elegance, hallmark service and unforgettable experiences that have long captivated our discerning guests, the world over.
Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Maintains appropriate standards of hygiene, uniforms, appearance, posture and conduct of department employees
• Identifies training needs, develops formal training plans and implements training sessions in conjunction with the Training Department.
• Establishes and maintains effective employee relations.
• Growth plans
• Establish maintain effective coordinal relation with core inter department such as Front office, maintenance Purchase
• Controls all departmental expenses taking into consideration the budget and occupancy.
• Planning and Execution of monthly and yearly financial budget
• Reduce wastage to minimum Measurable
• To identify problem areas as identified by guest feed- back and take corrective measures
• Aim in acquiring maximum guest preferences feedback and recording the same for future references.U
• Understanding measurable JD power guest feedback reports delievring most effective means of achieving guest satisfation
• Setting up Fairmont bench marking standards
• Updation of standard operating procedures.
• Adapation of changes of new process in SOP s on regular basis
• Checking and auditing all housekeeping processes on regular basis so that no deviation is observed in future.
• Planning trainings for Managers and supervisors
• Self development programs such as e cornel and other web based managerial modules
• Deciding career paths for Managers supervisors
• Initiating mentor buddy programme
• Job chats for Managers and supervisors.
• To assure a smooth Housekeeping operation with the highest standards of service to the guests
• To manage a cost efficient and well organized department
• To ensure the highest level of profitability of the department
• To facilitate human resources development and maintain effective communication within the department and with other departments in the hotel.
• To control and maintain efficient organization and work methods of the department.
• Inspects guest rooms and all Housekeeping areas on a regular basis to ensure furnishings, facilities and equipment are clean and in repair, well maintained and replaced/ refurbished as required.
• Maintain company s image portraying a neat and tidy appearance and correct wearing of uniform
• Following strictly the hotels personal hygiene policy.
• Implements and controls Housekeeping including Hygiene Upkeep, key control, security and emergency procedures, health Safety for employees and guests.
• Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
• Liaises closely with maintenance department .
• Gives feedback of employees work performance to the Director Rooms.
• To ensure an effective payroll control through a flexible work force maximizing utilization of part time employees and close co- operation with other Rooms Division departments.
• To participate in the formulation of the Annual Operating Budget in determining the projected revenues and expenses, operating equipment and FFF requirements in line with the compilation of the Annual Business Plan.
• To strictly adhere to the established operating expenses and ensure that all cost are controlled
• Assist in the administration and management of the Housekeeping operation
• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
• Conduct regular inspections of guestrooms
• Responsible to train managers and supervisors and fulfill training role in the absence of the trainer
• Handle Guest complaints and follow through on required actions
• Manages managers and supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times

Salary: Not Disclosed by Recruiter

Industry: Travel / Hotels / Restaurants / Airlines / Railways

Functional Area: Hotels , Restaurants

Role Category: Housekeeping

Role: Housekeeping Manager

Employment Type: Permanent Job, Full Time
• Qualifications:
• Previous experience is an asset
• Bachelors or similar degree from an accredited college or university with major course work in hotel business, public or personnel administration, psychology or any other related field.
• Working knowledge in service industry operations, managerial experience.
• Any combination equivalent to experience that provides the required skill and knowledge is qualifying.

Visa Requirements: Indian Nationality required .

Job Type: Full-time Read more