Verified Job
Work from home
Patient Experience and Safety Specialist
Work from home
#668576
Remote / WFH
Job Description
• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Standard Work Schedule: Core business hours Monday-Friday, schedules vary
• Salary Range: $110,000.00 - $120,000.00
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Patient Safety and Experience Specialist will coordinate patient safety and patient-centered activities across the ColumbiaDoctors Faculty Practice Organization. Reporting directly to the Associate Director, Patient Safety, the Patient Safety and Experience Specialist will work closely and collaboratively with the clinical leadership, the health information management team, practice managers, and staff to facilitate patient relations, patient experience, and patient safety initiatives. That includes serving as a subject matter expert in service recovery responses that arise from patient grievances/complaints. Gathers data detailing patient complaints, grievances, and patient-related safety events. Conducts analysis in collaboration with departments, divisions, and interdisciplinary groups focusing on identifying and addressing systems issues that impact patients’ interactions with ColumbiaDoctors and require re-engineering. Recommends changes, policies, or programs that could prevent future errors and improve patient experience. Identifies educational needs, develops and presents training materials. Attends presentations and training programs meant to increase awareness of patient safety and experience initiatives. Assesses patient experience and patient safety knowledge of employees and recommends changes to training programs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Key resources include ColumbiaDoctors’ electronic health record, various analytics solutions, patient safety event reporting platform, patient experience survey platform, and other applicable software programs. This position offers a unique opportunity for an effective change agent to work with clinicians, researchers, and clinical and operational staff to strengthen the safety mission at one of the largest academic multi-specialty practice organizations in the nation.
• Regular/Temporary: Regular
• Hours Per Week: 35
• Standard Work Schedule: Core business hours Monday-Friday, schedules vary
• Salary Range: $110,000.00 - $120,000.00
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Patient Safety and Experience Specialist will coordinate patient safety and patient-centered activities across the ColumbiaDoctors Faculty Practice Organization. Reporting directly to the Associate Director, Patient Safety, the Patient Safety and Experience Specialist will work closely and collaboratively with the clinical leadership, the health information management team, practice managers, and staff to facilitate patient relations, patient experience, and patient safety initiatives. That includes serving as a subject matter expert in service recovery responses that arise from patient grievances/complaints. Gathers data detailing patient complaints, grievances, and patient-related safety events. Conducts analysis in collaboration with departments, divisions, and interdisciplinary groups focusing on identifying and addressing systems issues that impact patients’ interactions with ColumbiaDoctors and require re-engineering. Recommends changes, policies, or programs that could prevent future errors and improve patient experience. Identifies educational needs, develops and presents training materials. Attends presentations and training programs meant to increase awareness of patient safety and experience initiatives. Assesses patient experience and patient safety knowledge of employees and recommends changes to training programs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Key resources include ColumbiaDoctors’ electronic health record, various analytics solutions, patient safety event reporting platform, patient experience survey platform, and other applicable software programs. This position offers a unique opportunity for an effective change agent to work with clinicians, researchers, and clinical and operational staff to strengthen the safety mission at one of the largest academic multi-specialty practice organizations in the nation.
