Verified Job
Clerical - Administrative
Patient Administrator
Clerical - Administrative
#58106
Remote / WFH
Chelsea and Westminster Hospital NHS Foundation Trust
Job Description
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
A&E Imaging Reception
Clinical Offices
Main Imaging reception areas
Imaging Call Centre
Imaging Secretaries Office
Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
Liaise with consultants and other admin staff regarding patient appointments, referral letters.
Contact other departments and teams as necessary relating to the patient care pathway and service delivery
Support the Team Leader and practitioners with the smooth running of the imaging service
Ensure that patients imaging is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and ****** health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
Provide an excellent standard of service to patients at all times
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
Ensure telephone answer machine is available for out of hour’s queries; respond to patient/subject queries the next working day.
Photocopying, filing and other general office duties
Continuously up-date the schedules as lists are amended and extra lists are put on.
Escalate any capacity issues via the local escalation process
Liaise with patients/carers to arrange imaging appointments for patients
To provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
A&E Imaging Reception
Clinical Offices
Main Imaging reception areas
Imaging Call Centre
Imaging Secretaries Office
Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
Interact with patients and relatives in distress in a sensitive and empathetic manner
Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
Liaise with consultants and other admin staff regarding patient appointments, referral letters.
Contact other departments and teams as necessary relating to the patient care pathway and service delivery
Support the Team Leader and practitioners with the smooth running of the imaging service
Ensure that patients imaging is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and ****** health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
Provide an excellent standard of service to patients at all times
Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
Ensure telephone answer machine is available for out of hour’s queries; respond to patient/subject queries the next working day.
Photocopying, filing and other general office duties
Continuously up-date the schedules as lists are amended and extra lists are put on.
Escalate any capacity issues via the local escalation process
Liaise with patients/carers to arrange imaging appointments for patients
To provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
