Patient Administration Team Leader

The main aspects of the role will be to ensure the smooth running of operations;

Ensuring service delivery standards are met. The Team Leader will lead by example working as part of their team to ensure patients and services receive an excellent service admin function.
The post holder will support creating a customer service culture within the Trust

This is an 8 to 8 service

This role is specifically for the Booked Admissions - Surgical Bookings Team

Highly visible within the contact centre Team and lead by example
Ensure the achievement of KPIs and performance standards in contact centre service resulting in improvements in the patient experience
Engender a culture where learning from patient experience is accepted and promoted
Lead on specific service delivery standards producing regular reports and management information e.g. slot utilisation, document management, training, vetting referrals.
Be responsible for ensuring customer care standards are maintained at all times
Use training sessions to enable staff to develop their skills
Monitor and produce performance reports of service delivery standards
Plan staff hours and tasks to meet service demand
Responsible for monitoring and managing sickness, absence and annual leave of staff.
Work with the management team to ensure the service meets key performance
indicators
Chair team meetings & take minutes as required
Regular 121s and Team Briefs in place
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.