Verified Job
Customer Support / TeleCaller
OPPORTUNITY FOR WORKING WITH A TOP MNC DELHI
Customer Support / TeleCaller
#247105
Remote / WFH
Job Description
Job Role & responsibilities : -
Candidate Should Have Descent Communication Skills
Candidate Should Have Basic Computer Knowledge
Candidate Should Have Inclination Towards Customer Service
Candidate Should Have Customer Centric Approach
Candidate Must be Willing To Work In 24x7 Shifts
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.
Candidate Should Have Descent Communication Skills
Candidate Should Have Basic Computer Knowledge
Candidate Should Have Inclination Towards Customer Service
Candidate Should Have Customer Centric Approach
Candidate Must be Willing To Work In 24x7 Shifts
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database
Adherence to policies and procedures, closure of open calls after resolution.
