Operations Support Administrator - Central Reservations

Location
Brisbane QLD•Hybrid work
 
Full job description
Position overview –

We are currently seeking a detail-orientated and customer-focused Central Reservations Administrator to join our dynamic team. In your role, you will be responsible for managing and coordinating reservations, liaising with travel companies, working with Civeo Village teams. Your role will involve ensuring a seamless travel booking process, maintaining accurate records and providing excellent customer service.

Key responsibilities –

Handle incoming reservation requests via phone, email and online booking systems
Accurately enter and update reservation requests in the system
Respond to customer queries and resolve any issues or concerns promptly
Generate daily, weekly and monthly client reports
Assist in developing and implementing processes to meet clients’ needs
Maintain UpTo Date knowledge of our villages and services
5:2 Monday to Friday with 2 days WFH
Skills and experience –

Previous experience in a high-volume reservations or customer service role is preferred
Preferably commercial / hotel accommodation, hospitality sector industry experience
Strong organisational skills and attention to detail
Excellent communication and interpersonal skills
Proficient in Microsoft Office Suite
Experience with JDE RMS9 is highly advantageous
A sound understanding of data processing, raising purchase orders, and reconciling invoices and time sheets
What we offer –

Hybrid working: WFH 2 days per week
Opportunities for professional growth and development
A supportive and collaborative work environment

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal Torres Strait Islander people to join us.

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