Operations Centre Coordinator

Location
Brisbane QLD
 
Full job description
4 on 4 off rotating roster - great work/life balance
Fast-paced, dynamic operations centre
National leader in integrated services

Operations Centre Coordinator

Join an Industry Leader in Integrated Services!

Trident Services Australia is a leading provider of integrated services, including cleaning and security, across retail centres and airports throughout Australia. We pride ourselves on delivering proactive, well-managed services for our clients.

We are currently seeking an experienced Operations Centre Coordinator to join the Trident Services Australia team. This is an exciting opportunity to be part of our continued expansion in service support across Australia.

About the Role

As part of a team of coordinators in our Brisbane-based National Operations Centre, you will work on a rotating roster in a 24/7 environment, supporting operations at over 50 locations nationwide. This role involves rostering, incident management, and operational compliance while utilizing innovative technologies to support our integrated cleaning and security services.

Key Responsibilities

Managing the operations centre ticketing system
Overseeing the operations centre phone system
Rostering and timesheet management
Incident reporting and notification management
Creating and distributing operational reports
Providing administrative support to all service streams
Assisting with payroll and supporting operational regional manager

Skills Experience

Professional Experience
Experience in administration and/or rostering
Call centre experience (advantageous)
Experience working with payroll, invoicing, and rostering systems
Familiarity with incident management systems
Proficiency in Microsoft Office (advanced level preferred)

Professional Competencies
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Thrives in a fast-paced work environment
Capable of making informed, independent decisions

Personal Attributes
Professional presentation and conduct
Strong problem-solving abilities
Highly organised with excellent time management skills
Resilient under pressure and able to meet deadlines
Proactive and results-driven mindset

Trident is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander candidates.

Why Join Trident?

This is a fantastic opportunity to be part of a fast-growing team in a dynamic and evolving industry. If you are looking for your next challenge, apply online today:
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