Verified Job
Healthcare
Operations Manager - Hospitality
Healthcare
#28647
Remote / WFH
Serenity Mental Health Centers
Job Description
Operations Manager – Hospitality
Location: Henderson, NV
Employment Type: Full-Time
Compensation: $90,000+ annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
No industry-specific experience required — full training provided.
What You’ll Do
Oversee daily operations in a customer-facing, high-volume environment
Manage staffing, scheduling, and workflow execution to ensure efficiency
Lead, coach, and develop team members while driving accountability to performance standards and KPIs
Monitor and improve key metrics related to service quality, productivity, and overall experience
Ensure every interaction is professional, efficient, and consistent
Identify operational gaps and implement process improvements
Maintain a structured, organized, and results-driven environment
Step in as needed to support the team and maintain service levels
What This Role Feels Like
Fast-paced environment where priorities shift and strong leadership is essential
A balance of people leadership and operational execution
High standards — success is measured by team performance, consistency, and outcomes
A role where you are actively involved, coaching in real time, and driving results daily
What We’re Looking For
10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
Proven ability to manage performance, track KPIs, and improve processes
Strong leadership skills with the ability to coach, motivate, and develop teams
Comfortable working in a structured, process-driven environment
Highly organized with the ability to manage multiple priorities in a high-volume setting
Preferred Background
Hospitality, restaurant, hotel, or guest services leadership
Retail or service environments with high standards and performance expectations
Experience in high-growth or rapidly scaling environments
Experience leading teams through change, growth, or operational improvements
About You
You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
$90,000+ base salary
Health, dental, and vision coverage (majority employer-paid)
401(k) retirement plan
Paid time off: 10 days (15 after first year) + 10 paid holidays
Advancement opportunities in a growing organization
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Location: Henderson, NV
Employment Type: Full-Time
Compensation: $90,000+ annually
Overview
Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.
We’re looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.
No industry-specific experience required — full training provided.
What You’ll Do
Oversee daily operations in a customer-facing, high-volume environment
Manage staffing, scheduling, and workflow execution to ensure efficiency
Lead, coach, and develop team members while driving accountability to performance standards and KPIs
Monitor and improve key metrics related to service quality, productivity, and overall experience
Ensure every interaction is professional, efficient, and consistent
Identify operational gaps and implement process improvements
Maintain a structured, organized, and results-driven environment
Step in as needed to support the team and maintain service levels
What This Role Feels Like
Fast-paced environment where priorities shift and strong leadership is essential
A balance of people leadership and operational execution
High standards — success is measured by team performance, consistency, and outcomes
A role where you are actively involved, coaching in real time, and driving results daily
What We’re Looking For
10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
Proven ability to manage performance, track KPIs, and improve processes
Strong leadership skills with the ability to coach, motivate, and develop teams
Comfortable working in a structured, process-driven environment
Highly organized with the ability to manage multiple priorities in a high-volume setting
Preferred Background
Hospitality, restaurant, hotel, or guest services leadership
Retail or service environments with high standards and performance expectations
Experience in high-growth or rapidly scaling environments
Experience leading teams through change, growth, or operational improvements
About You
You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.
You’re comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.
Compensation & Benefits
$90,000+ base salary
Health, dental, and vision coverage (majority employer-paid)
401(k) retirement plan
Paid time off: 10 days (15 after first year) + 10 paid holidays
Advancement opportunities in a growing organization
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
